IT Site Support Tech II - Mid Shift

We are seeking a motivated and skilled IT Site Support Tech II to join our dynamic team onsite our Jeffersontown, KY Pharmacy Fulfillment Center. In this role, you will play a crucial part in maintaining our IT systems and ensuring flawless operations within a fast-paced environment.

Shift: 1:00PM - 10:00 PM

Site Address: 11403 Bluegrass Pkwy, Jeffersontown, KY 40299 What You Will Do:

• Technical Support: Diagnose and resolve application, hardware, and network issues, ensuring minimal disruption to operations.

• Customer Engagement: Interact with and educate customers, providing clear and effective solutions while encouraging a positive support experience.

• Help Desk Management: Document, analyze, and resolve help desk tickets efficiently, ensuring accurate records of all support activities.

• Collaboration: Work closely with local and remote IT teams, as well as operations management, to deliver high-quality solutions to IT challenges promptly.

• PC Support Experience: Demonstrable experience supporting PCs or equivalent experience in a Windows Active Directory environment.

• Networking Knowledge: Familiarity with networking concepts, including DNS, DHCP, HTTP, SSL, and TCP/IP protocols.

• Technical Skills: Confirmed abilities in PC repair, fix, deployment, and liquidation.

• 24/7 Support Participation: Willingness to participate in a 24/7 support and on-call rotation.

• Problem-Solving Ability: Strong solve skills in a multi-user, fast paced environment.

• IT Experience: Background in Microsoft Administration, Mobile Device Management, and RF Technologies.

• Communication Skills: Excellent written and verbal communication skills in English, both in person and via phone/radio, with peers, management, contractors, and vendors.

• Flexibility: Willingness to work flexible shifts, including nights, weekends, and holidays.

• Great Teammate: A collaborative spirit and the desire to give to a team-oriented environment.

• Autonomy: Ability to work optimally with limited supervision.

• Continuous Improvement: A dedication to self-improvement and professional development.

• Physical Requirements: Ability to stand or walk for 6 to 8 hours per day and lift up to 50 pounds with or without reasonable accommodation.

• Travel Availability: Willingness to travel up to 10% of the time.

• Night Shift: Availability to work the night shift as needed.

Bonus Qualifications: Candidates with the following additional qualifications will be preferred:

• Fulfillment Center Experience: Prior experience providing IT support in a Fulfillment Center environment.

• Certifications: A+ Certification and Network+ Certification.

• SLA Experience: Familiarity with working in a Service Level Agreement (SLA) driven environment.

• RF Unit Knowledge: Experience with Motorola/Zebra RF Units, such as Moto MC9190, VC6090, WT41N0, or equivalent.

• Project Management: Ability to lead high-priority projects optimally.

• Data Cabling Skills: Experience with data cabling and computer facilities maintenance.

• Vendor Management: Experience leading vendor contracts, handling relationships, and supervising service outages.