NOC Engineer / Network Operations Engineer

• Monitor network performance, connectivity, system events, and alerts in a 24/7 environment
• Perform real-time incident triage, including identifying packet loss, errors, and outage impact
• Investigate and respond to network incidents, ensuring timely mitigation and restoration of services
• Analyze alarms and logs to determine root causes or escalate to appropriate teams
• Engage vendors and internal Tier 3/engineering teams for issue resolution

Company Benefits & Culture

• Comprehensive health and wellness benefits
• Opportunities for professional development and career growth
• Inclusive and collaborative work environment

• Strong knowledge of Cisco networking (routers, BGP, routing fundamentals)
• Experience with terminal tools such as SecureCRT
• Solid understanding of network troubleshooting concepts (packet loss, latency, routing issues)
• Experience with monitoring and analysis tools such as Splunk, Riverbed, and SolarWinds
• Familiarity with ServiceNow or similar ticketing systems
• Exposure to packet capture/analysis and network performance monitoring
• Bachelor’s degree in a related field OR equivalent hands-on experience
• Proven experience in a NOC or network support environment
• Prior work experience at client or in client’s industry

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Experience with network configuration tasks, including DNS updates
• Ability to manage and update incident tickets through resolution using ticketing systems
• Experience in a structured support environment collaborating with Tier 2 and Tier 3 teams

Job DescriptionLocation: Fully RemoteSalary Range: 70-75/hr on w2Note: Shift based roles with current openings on all shifts 1st shift: 6am ET - 3pm ET 2nd shift: 2pm ET - 11pm ET 3rd shift: 10pm ET - 7am ET

Applicants must be able to work directly for Artech on W2

Introduction

We are seeking a skilled professional to support a large-scale, global network environment. This role is focused on 24/7 monitoring, incident triage, and ensuring high availability of mission-critical network infrastructure. The ideal candidate will have strong troubleshooting skills, hands-on experience with network monitoring tools, and the ability to respond quickly to outages and performance issues.