IT Support Specialist

We are seeking an IT Support Specialist to join a collaborative technology team supporting a professional office environment. This role is ideal for someone who enjoys helping users, troubleshooting technical issues, and expanding their knowledge across a variety of technologies. This role works closely with the IT Manager, and will provide day-to-day end-user support while gaining exposure to infrastructure, security, and systems administration projects. This position offers the opportunity to build technical skills beyond traditional help desk responsibilities.

Responsibilities

• Respond to and resolve technical support requests through the IT ticketing system.
• Provide support for desktops, laptops, mobile devices, printers, and office technology.
• Configure, deploy, upgrade, and troubleshoot Windows-based systems.
• Manage user accounts, permissions, and groups within Active Directory and Microsoft 365.
• Support conference room technology and virtual meeting platforms.
• Perform device setup, imaging, deployment, replacement, and repair.
• Coordinate employee onboarding and offboarding activities, including equipment provisioning and recovery.
• Support mobile devices, including setup, troubleshooting, and redeployment.
• Maintain hardware inventory and IT asset records.
• Coordinate device repairs, recycling activities, and equipment tracking.
• Package and ship technology equipment as needed.
• Document procedures and maintain accurate technical records.
• Collaborate with internal teams to resolve issues and improve IT services.
• Assist with infrastructure and technology projects as opportunities arise.

• 2+ years of experience in IT support, desktop support, service desk, or a similar role.
• Experience supporting Microsoft Windows environments.
• Working knowledge of Active Directory and Microsoft 365.
• Experience with computer deployment, imaging, and hardware troubleshooting.
• Experience supporting mobile devices and end-user technology.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Professional demeanor with the ability to support users at all levels of an organization.
• Strong organizational skills and attention to detail.
• Demonstrated interest in learning new technologies and expanding technical skills., * Experience with IT service management or ticketing systems.
• Exposure to networking, server administration, cybersecurity, or cloud technologies.
• Experience supporting collaboration and conferencing platforms.
• Understanding of IT asset management and device lifecycle processes., * A customer-focused IT professional who enjoys helping others.
• Someone who communicates clearly and professionally.
• An individual with technical skills beyond entry-level help desk support.
• A self-starter who takes initiative and enjoys learning.
• A team player who is eager to grow into broader infrastructure and systems responsibilities. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.