Warehouse IT Support Engineer

This role is 5 days onsite at the warehouse, primarily working first shift, with a 1-week rotation per month to night shift (2:30pm - 11pm EST) to support 24/7 warehouse operations. The engineer sits on the ground floor of warehouse IT operations, providing hands-on technical support across both office and warehouse environments. They will be the go-to resource for end users, responding to issues face-to-face, over the phone, and through escalated helpdesk tickets. A typical day involves a mix of troubleshooting, preventive maintenance, project support, and on-site response during automation failures or system outages to minimize operational downtime. The environment is fast-paced, so flexibility and the ability to shift priorities quickly is key., * Provide technical support for warehouse operations including automation systems, PLCs, barcode scanners, handheld devices, RF devices, industrial PCs, and back-office computer equipment

• Diagnose and resolve hardware and software issues related to warehouse IT infrastructure, including back-office systems and workstations
• Configure, maintain, and deploy RF devices and label/letter printers
• Monitor and support network connectivity for warehouse devices
• Perform installations, upgrades, and maintenance of warehouse IT equipment including label printers, RF devices, and conveyor control systems
• Receive, inventory, and deploy new hardware using asset management systems
• Support IT-related components of warehouse automation projects including system rollouts, audits, and process improvements
• Clean and secure devices from malware and ensure compliance with IT security policies
• Document solutions and contribute to the support knowledge base
• Manage tickets and track resolution through the Help Desk system

• 6-10 years of experience in Warehouse IT Operations supporting both office IT systems and warehouse equipment IT systems
• Hands-on experience configuring and maintaining RF devices, including integration with WMS and use of MDM tools (e.g., SOTI) to push packages and manage device settings
• Strong troubleshooting experience with label and letter printers (calibration, software configuration, print quality)
• Experience supporting Warehouse Management Systems (WMS), including initial troubleshooting and proper escalation
• Proven ability to troubleshoot and repair Windows-based systems used in warehouse operations
• Experience supporting PLC-based automation systems, including basic diagnostics and coordination with automation engineers or vendors
• Experience supporting network connectivity for warehouse devices (wireless access points, mobile terminals, mobile carts)
• Familiarity with asset management systems for receiving, inventorying, and deploying new hardware
• Must be able to work in a warehouse floor environment (climbing, kneeling, crawling, reaching, standing, walking, pushing/pulling occasionally to frequently) and lift up to 50 lbs