Wholesale Support Analyst

The Wholesale Support Analyst provides customer-facing operational and deal support for a Carrier Sales team in a fast-moving telecommunications environment. This role coordinates requests for proposal (RFPs), maintains customer relationship management (CRM) data, supports reporting, and helps manage customer follow-up. The position serves as a shared resource for account managers, improving sales efficiency, responsiveness, and customer experience from RFP through handoff to Solutions Project Management. The ideal candidate is organized, detail-oriented, responsive, and comfortable managing multiple priorities., * Coordinate RFP responses by tracking incoming requests, organizing requirements, researching information, and collaborating with account managers and internal teams to deliver accurate responses on time.

• Create and maintain opportunities, account records, and pipeline information in Salesforce or another CRM system.
• Support account managers by responding to customer requests and following up on open items when needed.
• Prepare customer metrics, reports, and materials for account reviews.
• Build trusted working relationships with carrier customers and internal stakeholders.
• Confirm deal details and documentation are complete and accurate before handoff to Solutions Project Management.
• Research questions and independently identify solutions related to telecommunications products, customer needs, and business systems.
• Coordinate multiple requests, priorities, and deadlines while maintaining accurate and complete work.
• Communicate clearly and professionally with customers, account managers, and internal teams.
• Provide administrative and operational support that enables account managers to focus on sales activities.

• At least two years of experience in telecommunications, sales operations, sales support, or customer support.
• Experience working in a CRM system; Salesforce experience is preferred.
• Proficiency with Microsoft Office, particularly Microsoft Excel.
• Strong written and verbal communication skills.
• Relevant education, training, certifications, or equivalent practical experience.
• Valid driver’s license.
• Experience supporting RFP responses is preferred.
• Experience supporting a sales team in a carrier or wholesale telecommunications environment is preferred.
• Familiarity with carrier network services such as Ethernet, dedicated internet access (DIA), and wavelength is preferred.
• Ability to manage multiple priorities, meet deadlines, respond promptly, collaborate effectively, and work with minimal direction.

At GDH, we believe in the power of people and the importance of caring. Our culture statement, “We care about people,” isn’t just a tagline - it’s the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women’s services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee’s life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.