Network Operations Lead #3159

• Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams on cross-functional initiatives
• Perform hands-on support of network operations including troubleshooting, incident management, and issue resolution
• Serve as a senior escalation point for network-related issues
• Responsible for assisting with coordination and prioritization of team workload
• Gather and provide status updates, risks, and mitigation plans to leadership
• Facilitate vendor coordination and support for network-related services
• Support SD-WAN implementation and optimization efforts
• Maintain network documentation, architecture diagrams, and operational procedures
• Ensure adherence to security standards, policies, and compliance requirements
• Work with cross-functional teams while assisting junior engineers and ensuring consistent service delivery
• Participate in change management processes and documentation efforts
• Support knowledge sharing and mentoring of team members

Network Administration/Management, Network Administration/Management, Mentoring, Wide Area Network (WAN), Operational Support, Computer Science, Network Architecture/Engineering, People Management, Team Lead/Manager, Leadership, * Bachelor’s degree in Computer Science, Engineering or a related field

• 7+ years of experience in network engineering, administration, or support within enterprise environments
• Experience in a Team Lead, Lead Engineer, or supervisory capacity (informal leadership is acceptable)
• Experience supporting 24x7x365 network, voice, and video environments
• Preferred experience with Cisco VoIP administration, maintenance, and design
• Strong background in WAN, LAN, wireless, and SD-WAN technologies
• Experience with network monitoring and observability tools (e.g., ThousandEyes, AppDynamics)
• Familiarity with network security integrations (e.g., NGFW, identity services, secure workload platforms)
• Strong troubleshooting skills with the ability to support high-priority incidents