LAN/Network Spec I

Join our Digital Modernization team delivering critical telecommunications and network infrastructure support to the United States Merchant Marine Academy (USMMA). In this role, you will be responsible for maintaining VOIP systems, administering call manager platforms, troubleshooting network connectivity, and managing conference room collaboration technology. This is a dynamic, hands-on on-site position focused on ensuring dependable voice, video, and data communication across the campus., * Configure, program, and troubleshoot VOIP phones and telecommunication systems.

• Administer users and licensing within VOIP Call Manager.
• Perform physical network cable pulls, terminate network drops, and support physical layer switch and fiber connections.
• Interface with ISPs and manage physical demarc, fiber, POTS, and fax line connections.
• Collaborate with network and help-desk teams to provide end-to-end troubleshooting for voice, data, and wireless issues.
• Support wireless access points (WAPs), conference room technology (Polycom, Cisco, ScreenBeam), and virtual meeting setups.
• Monitor meeting quality and bandwidth usage using Microsoft Teams Admin Center and Azure telemetry portals.

1 to 3 years of hands-on experience working with VOIP Call Manager and telecom troubleshooting.

1 to 3 years of experience supporting network and wireless hardware, including access points.

1 to 3 years of experience performing physical network cable pulls, drop installations, and fiber connectivity troubleshooting.

1 to 3 years of experience interfacing with ISP connections, demarc extensions, POTS, and analog fax lines.

Proven ability to troubleshoot and support virtual meeting equipment and collaboration tools.

Ability to obtain and maintain a Public Trust security clearance prior to start.

Ability to work 100% on-site at Kings Point, NY.

PREFERRED QUALIFICATIONS

Active CCNA or recognized VOIP certification.

Experience utilizing Microsoft Teams Admin Center and Azure portals for call quality troubleshooting.

Strong procedure development skills and clear communication across technical teams, faculty, and staff.

skills:

Cisco,programming,VOIP phone,ISPs,Trouble Ticket,Azure,network switches,troubleshooting network,user accounts,VOIP,wireless access points,WAPs,Wireless Equipment,wireless systems,communicate effectively,Ability to interact,troubleshoot,Collaboration,telemetry monitoring,CCNA,POTS,cable infrastructure,Cable,conference,Help-Desk,installations,installing,maintenance,Microsoft Teams,online meeting,online meetings,virtual meeting,physical layer,call quality,Procedure Development,telecom,telecommunications,telemetry data,wireless,workflows