VOIP Engineer Sr.

We’re looking for a hands-on VOIP Engineer to support day-to-day VOIP/telecom operations and cabling/network connectivity in an onsite environment. You’ll troubleshoot VOIP phones and collaboration tools, support ISP demarc/fiber/POTS lines, and partner with the network/help desk teams to resolve tickets end-to-end. Responsibilities

• Program, configure, and troubleshoot VOIP phones and telecom issues
• Administer licensing and users in VOIP Call Manager
• Support ISP handoffs/demarc and connectivity (fiber, POTS, fax lines)
• Perform network cable pulls, install network drops, and support physical layer connectivity
• Basic troubleshooting for network switches and fiber connections
• Support wireless access points (WAPs) and installations
• Troubleshoot meeting quality/bandwidth issues using tools like:
• Microsoft Teams Admin Center
• Azure portals
• Network/telemetry data
• Support conference rooms and collaboration hardware (Polycom, Cisco, ScreenBeam, or similar)
• Work closely with network and help desk teams to resolve trouble tickets end-to-end
• Perform other onsite support duties as needed

• 1-3 years experience with VOIP/telecom support (Call Manager experience required)
• 1-3 years experience with network and wireless equipment
• 1-3 years experience with cabling (pulls/drops) and fiber connectivity troubleshooting
• Experience coordinating with ISPs and supporting demarc/fiber/POTS/fax connections
• Strong attention to detail, communication, and customer service

Preferred

• CCNA and/or VOIP-related certification(s)

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.