End User Support Specialist

We are seeking an experienced End User Computing (EUC) Engineer to provide advanced technical support and engineering services for enterprise hardware, software, and end-user environments. This role will serve as a third-level escalation resource for complex technical issues, support enterprise-wide projects, and help identify and implement solutions that improve system performance, security, and operational efficiency., n \n

• Provide advanced engineering support for enterprise hardware, software, and end-user computing environments. \n

• Serve as a third-level escalation resource for complex issues originating from the service desk and assist other engineering team members with escalations. \n

• Test, troubleshoot, and evaluate computer hardware, software, and peripherals for ongoing support needs and project initiatives. \n

• Identify, investigate, and resolve issues impacting end-user computing. \n

• Recommend hardware and software upgrades to improve performance, functionality, and efficiency. \n

• Analyze organizational computing needs in support of projects and technology lifecycle initiatives. \n

• Manage enterprise desktop and server antivirus consoles and support desktop security practices. \n

• Analyze and document business processes, identify areas for improvement, and develop solutions to enhance operational efficiency. \n

• Utilize scripting and scripting languages to automate processes and develop technical solutions. \n

• Manage operating system imaging and develop scripts to support automated deployment solutions. \n

• Create technical documentation and provide training and guidance to service desk personnel. \n

• Support enterprise command, control, and inventory management systems. \n

• Provide technical support for enterprise printing, networking, wireless, and mobile device environments. \n

• Coordinate project activities and ensure appropriate documentation throughout all project phases. \n

• Manage workflows driven by both project initiatives and service tickets. \n

• Communicate regularly with business partners and end users, providing support to employees at all levels, including senior executives. \n

• Build and maintain strong working relationships with internal business partners and customers. \n

The ideal candidate has a strong background in Windows operating systems, desktop engineering, imaging, scripting, enterprise security, and troubleshooting, along with the ability to work independently and support users at all organizational levels., * Bachelor’s or Associate’s degree in a technology-related field, or equivalent professional experience. \n

• Minimum of 5 years of progressively advanced technical experience. \n

• In-depth knowledge of Windows operating systems, including Windows 7, 8, and 10. \n

• In-depth knowledge of Microsoft Office applications across multiple versions. \n

• Experience with operating system imaging, scripting, and automated deployment solutions. \n

• Experience managing enterprise desktop and server antivirus environments. \n

• Working knowledge of enterprise command, control, and inventory management systems. \n

• Intermediate understanding of networking, wireless technologies, and mobile devices, including Android, Apple, Windows CE, and tablets., * Ability to work independently with minimal supervision. \n

• Strong verbal and written communication skills, both in person and over the phone. \n

• Excellent troubleshooting, analytical, and problem-solving abilities. \n

• Strong customer service and relationship-building skills. \n

• Ability to take initiative and manage multiple priorities simultaneously. \n

• Strong organizational and documentation skills. \n

• Ability to work effectively under pressure in a fast-paced environment. \n

• Comfortable interacting with employees and stakeholders at all organizational levels. \n