UX Designer

Experience Designers are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey. Leverages human-centered design methods (design-thinking, service design, research/insights, etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution’s potential for success. Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process. Partners with product managers, content strategists, research specialists, developers, testers, and compliance specialists to translate requirements into experience architectures.

Responsibilities include:

· Employs a range of human-centered, accessible design techniques, such as conceptual models, personas, user flows, wireframes, and interactive prototypes, to determine and convey design decisions.

· Optimizes experience architecture to promote findability and usability, while accommodating technical and business needs/constraints.

· Reviews artifacts and deliverables from peers to ensure they accurately represent or improve upon the layout, design and interaction patterns.

· Accurately interprets how the brand is applied to interaction modules, screen layouts, style guides, pattern libraries, images, icons and other visual elements.

· Formally observes user interviews and usability sessions.

· Works concurrently on multiple tasks or projects in an agile environment.

· Delivers assets of record, e.g., wireframes, versioned prototypes, flow / process diagrams, etc.

· Participates in validating code is built as designed during projects (according to brand standards, style guides and pattern libraries).

User Experience Design (UXD), Banking Services, User Experience Design (UXD), Work From Home, Persuasion Skills, Competitive Analysis/Strategy, Product Planning, Requirements Management, Needs Assessment, Market Trend Analysis, · Bachelor’s degree (preferred emphasis on Service Design, Experience Architecture or Information Architecture), or equivalent experience.

· Five to eight years of related work experience, such as UX or digital industry, with at least one year of team leadership experience.

Preferred Skills/Experience

· Thorough knowledge of user experience (UX) best practices, interactive design principles, information architecture and experience architecture; Service Design knowledge a plus.

· Thorough knowledge of design thinking process and framework, and familiarization with workshop and co-creations.

· Thorough knowledge of website architecture, interactive design principles, web usability, and online marketing and business needs.

· Experience with user-centered design from concept to delivery.

· Experience/familiarity with CSS and responsive design.

· Familiar with common design software.

· Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations; internal facing systems experience a plus.

· Experience collaborating with large teams.

· Strong communication, facilitation and presentation skills.

· Ability to problem-solve and work independently.

For workers in the United States, PrideGlobal and it’s affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity PrideGlobal and it’s affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment PrideGlobal and it’s affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.