IT Support Specialist

The Field Support Specialist / IT Support Specialistserves as Dorman’s onsite technology representative and is responsible for delivering exceptional end-user experiences while supporting enterprise technology initiatives, facility operations, and business-critical systems. This role requires flexibility to support projects, technology deployments, major incidents, site expansions, acquisitions, office relocations, warehouse operations, and occasional after-hours activities. The position acts as the primary smart hands resource for End User Services, Technical Services, Information Security, SAP, and managed service partners. Field Support Specialists are expected to proactively identify opportunities for service improvement, maintain operational readiness, and contribute to the successful execution of IT initiatives across the enterprise.

This role is on site Monday through Friday, 8AM to 4:30PM. Primary Duties

Technology Support

• Support endpoint devices, workplace technology, warehouse technologies, printers, scanners, RF devices, telephony, and conferencing solutions.

• Perform equipment deployment, replacement, refresh, and lifecycle activities.

• Resolve incidents and fulfill service requests according to established service levels.

• Provide hands-on support for infrastructure, networking, security, and application teams.

Project Delivery

• Participate in office moves, facility expansions, technology refreshes, acquisitions, warehouse projects, and infrastructure deployments.

• Support implementation activities during evenings, weekends, or maintenance windows when required.

• Assist with project planning, testing, validation, and go-live activities.

Operational Excellence

• Maintain site documentation, runbooks, SOPs, and knowledge articles.

• Identify recurring issues and recommend improvement opportunities.

• Participate in cross-functional training and rotational development programs.

• Support major incident response and business continuity activities.

Customer Engagement

• Build strong relationships with contributors, site leadership, and business partners.

• Serve as a trusted technology advisor for supported facilities.

Qualifications

Key Expectations

• Execute standard support procedures independently.

• Support device deployments and technology rollouts.

• Participate in project activities as assigned.

• Develop technical and business knowledge of Dorman operations.

• Demonstrate strong customer service and communication skills.

Typical Scope

• Single location support

• Assigned project participation

• Standard incident resolution

• Asset deployment and lifecycle execution

• 0-3 years of IT experience, * Associate degree in Information Technology or related field preferred

• Equivalent combination of education and experience considered

life insurance, parental leave, paid time off, paid holidays, 401(k), retirement plan, The US base salary range for this full-time position is $20.14 to $27.26. This role is also eligible for a bonus. The actual base pay offered to the successful candidate will depend on multiple factors, including but not limited to job-related knowledge and skills, experience, business needs, geographical location, and internal pay equity. Compensation decisions are made based on the specific facts and circumstances of each role and candidate.

As a Dorman US contributor, you (and eligible dependents, as applicable) will have access to medical, dental, vision, basic life insurance, paid time off (sick/vacation), and Paid Parental Leave. U.S. employees are entitled to paid holidays, floating holidays, and paid time off starting in their first year of employment depending on hire date. You are also able to participate in our 401k retirement plan (with company match and profit-sharing) and Discounted Employee Stock Purchase Plan.

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Reaching a revenue of $2.13 billion in 2025, Dorman is publicly traded under the stock ticker DORM.