Solution Technician

Deploy

• Implement, test, and upgrade solutions in multiple client environments (i.e. Production, QA, Test) with a focus on risk mitigation
• Install and configure solution components per installation and design specifications
• Debugging and testing solution components and process flows
• Effectively troubleshoot software issues, and perform research for resolution
• Apply analytical and problem-solving skills to verify product through testing
• Adhere to solution best-practices

Train

• Document solution components, user methods, and procedures for training and/or training resources
• Produce training materials for administrators, end users, and other department personnel in the proper use of solution

Support

• Creation of documentation regarding solution configuration and user instructions in order to effectively support the solution
• Effectively conduct diagnostics to troubleshoot software issues, and perform research for resolution
• Provide technical assistance and client support for routine and failure situations

Collaborate

• Assist with Analysis and Design
• Assist with current state analysis of client systems and organizational software needs
• Assist in providing design suggestions and best practices for the solution across business processes, archive, business continuity, backup, recovery, and high availability
• Assist in compiling analysis results into documented solution designs and project plans
• Communicate project progress, issues, and concerns with solutions team members
• Communicate, both written and verbally, with clients, stakeholders, and coworkers
• Work with clients and technical resources throughout user acceptance testing (UAT)

Additional Functions:

• Planning and preparing for new projects
• Assist in-house support needs regarding hardware, software, and network applications
• Analyze ongoing performance and limitations to increase usability and achieve end goals
• Exceptional communication, written and verbally, with clients, stakeholders, and coworkers
• Demonstrate punctuality, maintain attendance reliability and dependability
• Responsible for promoting, maintaining, and enforcing information security
• Actively promote a fast-paced, energetic environment that delivers a consistent brand experience for clients and employees
• Other duties as assigned by management

• Bachelor’s degree or associate degree preferred
• A High School Diploma or GED required
• Minimum 3 years’ experience in Computer support required
• Application support and deployment experience preferred
• Ability to understand and write script code required

Technology Experience Preferred

• Database systems (SQL, Oracle)
• Database management software (SQL Management Studio, TOAD)
• Visual Studio for Microsoft.Net development (VB, C#)
• Microsoft Office
• Windows server and desktop operating systems
• Microsoft Active Directory
• Microsoft Internet Information Services

Physical Requirements:

• Sitting for long periods of time
• Lifting up to 35 pounds
• Repetitive motion involving hands and fingers