Principal Solutions Engineer, West

This role will partner closely with prospective and existing customers to uncover business challenges, shape technical solutions, and demonstrate the value of advanced AI-powered enterprise software. You will lead consultative discovery, translate operational needs into scalable configurations, and guide proof-of-value engagements that help organizations improve performance and realize measurable outcomes. The position is highly cross-functional, working with business and technical stakeholders to align solution design, integrations, and ROI to customer goals., * Act as a consultative partner to uncover customer business objectives and operational challenges

• Design AI-driven solutions by understanding operational workflows and strategic goals
• Lead technical discovery sessions to assess customer systems and infrastructure
• Translate customer requirements into scalable configurations aligned with business value
• Deliver tailored product demonstrations showcasing the company’s AI capabilities and measurable outcomes
• Own the technical design and delivery of proof-of-value engagements and integrations
• Run ROI workshops to connect solution capabilities to quantifiable customer impact

• 7+ years in customer-facing roles, with 1-3 years in pre-sales or solutions engineering in enterprise software or contact center environments
• Deep knowledge of contact center solutions and telephony architecture, including SIP, SBCs, ACDs, and IVRs
• Strong understanding of AI/ML technologies, particularly large and small language models (LLMs, SLMs)
• Experience with real-time systems, CRM tools such as Salesforce, and SaaS architecture
• Ability to clearly communicate complex solutions to technical and business audiences
• Consultative mindset with a track record of leading strategic conversations and influencing stakeholders
• Fast learner and self-starter who thrives in high-growth, collaborative environments

• Comprehensive medical, dental, and vision coverage for you and your family
• Flexible PTO to take time off as needed
• Paid parental leave for all new parents
• Retirement savings plan for future planning
• Remote work setup budget for a productive home office
• Monthly wellness and communication stipend
• In-office meal program and commuter benefits for onsite employees