Security Operator (Evening Shift)

As a Security Operator, you will gather information and act on any potential threats to Family of Companies personnel, physical assets, image, reputation, or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas., * Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services

• Create, review and edit various incident management reports to be disseminated to leadership
• Calmly and effectively handle high-stress situations, such as crisis management incidents and emergency communications
• Collaborate with Contracted Security and law enforcement partners by assisting with run sheets, badges, radios, briefings, and their initial investigations (such as surveillance findings), manage dispatch console and dispatch accordingly using proper radio etiquette
• Manage multiple email boxes, compose emails, and properly categorize emails
• Complete thorough camera surveillance investigations
• Operate analytical and camera surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties
• Handle, document, and route escalated calls/surveillance requests/concerns to leadership
• Familiarity with FOCs 180+ assets and monitor these assets via access control programs including any events that may impact these assets
• Assistance with commercial and residential tenant requests, such as building/parking/access control concerns
• Complete open-source background investigations including social media deep dives

• Availability to work 24/7 including weekends and holidays
• 2 years of experience in security, law enforcement, military, or related experience
• Experience operating video surveillance systems

Preferred Qualifications

• 4 years of experience in security, law enforcement, military, or related experience
• Experience dispatching security and law enforcement entities
• Proficiency in multi-tasking multiple programs simultaneously
• Basic de-escalation skills to provide high-level client service

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.