Director of IT Service Delivery

Responsible for the delivery of IT services providing market IT leadership to corporate campus facilities and corresponding business locations. This position leads teams in an integrated IT organization, including application deployment and support, IT operations, knowledge and content management, project management, and change management. Additionally, this role serves as the senior project IT leader for major business and information technology transformation initiatives across the enterprise. In addition, this position provides regional business, clinical, and technical leadership to the corporate services user community, promoting engagement and communication between various departments. This role manages the needs and wants of respective facilities, merging them with corporate-wide initiatives and projects. Overall, the position fosters positive relationships throughout the organization through outstanding customer service.

Leads day-to-day IT operations, project delivery, and procurement for multiple facilities and corporate service locations. Develops and maintains relationships within facilities to understand and proactively meet IT customer needs. Provides direction, organization, and management to effectively utilize AIT personnel. Mentors, develops, and builds strong information technology management teams. Identifies and implements current technologies to deliver excellent customer service, cost savings, and fast delivery of technologies. Manages and maintains organizational IT Service Management thresholds and addresses areas of non-compliance. Communicates and collaborates with corporate services and business units to align IT services with business strategies and operational requirements. Works with VP of Mkt IT Ops and AIT CFO to develop and monitor annual IT operating and capital budgets. Establishes and monitors project work plans, prepares workflows and procedures, and assists in evaluating applications and equipment. Oversees implementation and testing of pilot projects as determined by the organization. Serves as a key corporate resource for delivering IT services and support. Other duties as assigned.

• Strong communication skills-verbal and written [Required]
• Relationship management capabilities [Required]
• Technical strategic thinking/planning and vision setting [Preferred]
• Results oriented management style Healthcare Information Technology [Required]
• IT Service Management [Required]
• Understanding of AIT, remote, business, clinical and facility workflow, and a knowledge of new/revised service delivery models [Preferred]
• General understanding Data Security frameworks including but not limited to, HITECH and HITRUST [Preferred]

Education:

• Bachelor’s [Required]
• Master’s [Preferred]

Field of Study:

• Advance degree
• in Healthcare, Business or Information Technology.

Work Experience:

• 3+ years IT leadership role in healthcare [Required]
• 5+ experience in progressively responsible information technology management positions [Required]

Licenses and Certifications:

• Project Management Professional (PMP) [Preferred]
• Six Sigma Green Belt Certification (CSSGB) [Preferred]

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.