Chief Technology Officer

• Develop and execute an enterprise technology strategy aligned with business objectives, operational efficiency, customer experience, and scalability
• Lead a multidisciplinary IT organization spanning software engineering, Salesforce development, infrastructure, cybersecurity, telecommunications, service delivery, and data analytics
• Partner directly with the President and executive leadership team to prioritize technology investments, strategic initiatives, and enterprise transformation
• Drive modernization of core business applications, integrations, and enterprise platforms while reducing technical debt and improving system reliability
• Oversee a complex Salesforce ecosystem, ensuring platforms effectively support customer engagement, operational workflows, and business growth
• Lead technology supporting high-availability, 24/7 customer operations, including contact center platforms and telecommunications infrastructure
• Advance enterprise data and analytics capabilities, including cloud-based data platforms, business intelligence, and emerging AI opportunities
• Establish clear technology governance, cybersecurity standards, delivery expectations, and performance metrics
• Lead IT budgeting, vendor management, technology partnerships, and strategic build-versus-buy decisions
• Support future growth initiatives, including technology due diligence, systems integration, and post-acquisition technology alignment
• Build a high-performing, accountable technology culture through mentorship, leadership development, and hands-on engagement with the team

• Proven technology leadership experience at the CIO, Head of IT, VP of IT, or comparable senior executive level
• Strong foundation in software engineering, application development, or enterprise applications, with broad understanding of infrastructure and cybersecurity
• Demonstrated success developing and executing technology strategies that drive measurable business outcomes
• Significant experience with Salesforce ecosystems and their integration across business operations, customer engagement, and service delivery
• Familiarity with contact center and telecommunications technologies, ideally including Avaya, Genesys, or comparable enterprise platforms
• Experience supporting service-oriented, recurring-revenue, or customer-intensive business models preferred
• Knowledge of enterprise data architecture, governance, cloud-based analytics platforms, and business intelligence solutions; Snowflake or similar experience is a plus
• Experience leading enterprise application modernization, ERP and billing system integrations, and complex technology initiatives
• Understanding of Agile/Scrum methodologies, technology governance, vendor management, and enterprise cybersecurity
• Experience supporting mergers and acquisitions, including technology diligence and post-acquisition integration, preferred
• Exceptional executive communication skills with the ability to translate complex technology priorities into clear business strategies
• Player-coach leadership mentality, combining strategic vision with technical credibility, approachability, and willingness to engage directly with the team
• Bachelor’s degree in Information Systems, Computer Science, or a related discipline; advanced degree preferred

• Collaborative executive leadership team that views technology as a critical driver of business performance and customer experience
• Lead an established technology organization of approximately 40 professionals across multiple disciplines
• Opportunity to shape the future technology roadmap, modernize enterprise platforms, and strengthen organizational capabilities
• High-visibility executive role with direct access to the President and significant influence across the business

What They Offer You

• Executive-level opportunity to own and execute enterprise-wide technology strategy
• Direct partnership with senior leadership to influence business decisions, investments, and organizational growth
• Opportunity to lead meaningful modernization initiatives across applications, data, cybersecurity, and infrastructure
• Established technology team with opportunities to strengthen talent development, accountability, and cross-functional collaboration
• Competitive executive compensation and comprehensive benefits package
• Charlotte-based headquarters with a collaborative, on-site leadership environment