IT Support Specialist

Primary Objectives of the Position:

The IT Support Specialist is responsible for ensuring the company has the technology, infrastructure, and customized IT solutions necessary to support daily business operations. This role oversees the implementation, maintenance, and continuous improvement of IT systems to ensure technology is reliable, secure, efficient, and aligned with the company’s operational needs.

Major Areas of Accountability:

• Collaborate with IT department and management to assess technology needs, recommend solutions, and support organizational objectives.
• Evaluate existing IT systems, applications, and infrastructure to identify vulnerabilities, performance issues, and opportunities for improvement.
• Configure, install, test, and deploy computers, software, applications, and network hardware.
• Provide technical support by diagnosing, troubleshooting, and resolving hardware, software, network, and system-related issues.
• Configure, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, VPNs, LANs, and WANs.
• Monitor system performance, availability, and reliability to ensure efficient and uninterrupted IT operations.
• Perform routine system maintenance, software updates, security patches, and data backups.
• Implement and maintain virtualized environments using VMware, Hyper-V, or similar technologies.
• Support and maintain cloud-based services and infrastructure, including Microsoft Azure, AWS, and Google Cloud Platform.
• Assist with implementing and maintaining cybersecurity measures, including threat detection, vulnerability management, and security prevention practices.
• Work collaboratively with IT team members on technology projects, providing guidance, coordinating tasks, and monitoring project progress.
• Develop and maintain technical documentation, service records, and reports outlining completed work, system changes, and identified issues.
• Stay informed of emerging technologies, industry trends, and IT best practices to support continuous improvement.
• Perform other duties as assigned.

Other:

• Must attend all training sessions required by law.
• Must comply with all safety regulations and policies of the company.

• Four- year post-secondary education in information technology; experience may be substituted for education.
• Ability to identify, troubleshoot, and resolve hardware, software, and network-related issues.
• Knowledge of Windows, Linux, and macOS operating systems.
• Experience working with cloud-based platforms such as Microsoft Azure, AWS, and Google Cloud.
• Understanding of cybersecurity principles and practices to help protect company systems, networks, and data.
• Knowledge of scripting and automation tools, including PowerShell.
• Ability to monitor system performance and ensure the reliability, availability, and efficiency of IT systems.
• General knowledge and experience in information technology, including computer hardware, software, networks, and system administration.
• Ability to organize, coordinate, and manage IT projects, prioritize tasks, and monitor progress toward completion.
• Ability to analyze technical issues, evaluate information, and develop effective solutions.