INFORMATION TECHNOLOGY MANAGER II

Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.

This position is eligible for a hybrid telework scheduled for employee who can satisfactorily perform their essential work functions independently and remotely. Specific telework schedules may be discussed further during the interview process. Telework is only available to residents of California.

Under administrative direction of the Deputy Director, Enterprise Applications and Maintenance Support, within Enterprise Information Services (EIS), the Information Technology Manager II (ITM II), serving as Section Chief of Business Information Solutions (BIS), manages and directs the planning, delivery, operation, maintenance, security, and modernization of the Department’s administrative software applications and enterprise business systems, including the Enterprise Resource Planning (ERP) solution. The ITM II is responsible for the strategic and operational management of the BIS application portfolio throughout its lifecycle, ensuring that systems meet business requirements, support departmental objectives, comply with applicable state and departmental standards, and remain reliable, secure, supportable, and cost-effective. Responsibilities include application portfolio management, technology planning, software development and maintenance, system integration, vendor and contract oversight, resource and budget planning, risk management, operational continuity, and performance reporting. The ITM II establishes priorities and service expectations; directs application development, enhancements, testing, implementation, and production support; evaluates modernization opportunities; and develops recommendations for application replacement, upgrades, migration, and retirement. The ITM II collaborates with program stakeholders, EIS leadership, control agencies, vendors, and other partners to establish business priorities, assess risks, develop investment proposals, and secure the resources necessary to sustain and improve administrative systems.The ITM II supervises and develops managers, supervisors, technical staff, and other assigned personnel; establishes accountability for operational performance and project delivery; and provides executive leadership with timely information regarding application health, resource requirements, budget impacts, risks, service performance, and strategic initiatives. The position exercises sound judgment in balancing business needs, technical feasibility, security requirements, available resources, and enterprise priorities., The position is eligible for hybrid telework, in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment., We enhance public safety and promote successful community reintegration through

education, treatment and active participation in rehabilitative and restorative justice

programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their

communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

Commitment

The California Department of Corrections and Rehabilitation (CDCR) and the California Correctional Health Care Services (CCHCS) are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities.

CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.

CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities., A Statement of Qualifications (SOQ) is required and must be submitted with your application to be considered for this position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. Your responses to all four questions below must be submitted in a document no more than two pages in length, utilizing Arial 12-point font, with 1-inch margins. Each page must include your name and page number in the upper right-hand corner of the page.

Respond to the following questions:

1. Describe your experience leading and managing technical teams responsible for enterprise applications. Include examples of how you have provided direction, motivated staff, managed performance, and ensured successful delivery of services or projects.
2. Explain your experience overseeing enterprise-level applications such as SAP, SuccessFactors, Salesforce, or similar platforms. Discuss your role in system implementation, support, integration, or enhancement, and how you ensured alignment with organizational goals.

3.Can you describe a time when you had to balance developing an underperforming employee with maintaining team performance and morale? What steps did you take, and what was the outcome?

1. Describe how you have collaborated with business units or external stakeholders to identify needs, prioritize initiatives, and deliver technology solutions. Explain how you balance technical feasibility with business requirements and ensure customer satisfaction.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• 5 Years proven experience leading cross-functional IT teams and managing large-scale enterprise application portfolios.
• Strong project and program management skills (e.g., PMP, Agile/Scrum certifications).
• Ability to develop and execute strategic plans aligned with organizational goals.
• Experience managing vendor relationships and contract negotiations.
• Deep understanding of ERP systems (e.g., SAP, Oracle, PeopleSoft, Workday, Microsoft Dynamics).
• Knowledge of system integration, data migration, and enterprise architecture.
• Familiarity with cloud-based ERP solutions and SaaS platforms.
• Understanding of DevOps practices and CI/CD pipelines in enterprise environments.
• Ability to translate business needs into technical solutions.
• Experience in business process reengineering and change management.
• Strong understanding of financial, HR, procurement, and supply chain processes as they relate to ERP systems.
• Understanding of data privacy, security, and compliance standards.
• Excellent communication skills for engaging with executive leadership, stakeholders, and technical teams.
• Ability to lead cross-departmental initiatives and foster collaboration.
• Skilled in preparing executive-level reports, presentations, and briefings.
• Track record of driving innovation in enterprise application delivery.
• Demonstrated experience leading organizational change management initiatives, including assessing organizational impacts, developing change strategies, and guiding staff and stakeholders through technology implementations, process improvements, and organizational transitions.
• Shall create and promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences.

The main EIS location is in a park-like campus setting across from the Folsom Lake auto dealerships in Rancho Cordova, close to US Highway 50 and the Hazel light rail station. We are minutes from historic Sutter Street, the Folsom Premium Outlets, and many dining establishments.

Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities