Workplace Management & Service Desk Employee

o Bathroom o Accessories

• Sustainability Sfeervolle slaapkamer met Beddinghouse dekbedovertrek in warme aardetinten, sierkussens en designlamp - Kom werken bij BeddinghouseSfeervolle slaapkamer met Beddinghouse dekbedovertrek in warme aardetinten, sierkussens en designlamp - Kom werken bij BeddinghouseSfeervolle slaapkamer met Beddinghouse dekbedovertrek in warme aardetinten, sierkussens en designlamp - Kom werken bij Beddinghouse Come work at Sfeervolle slaapkamer met Beddinghouse dekbedovertrek in warme aardetinten, sierkussens en designlamp - Kom werken bij Beddinghouse Do you have questions about an open position or would you like to take a look at our office? Call / , available Monday to Thursday) or email us ( ) for a no-obligation cup of coffee or tea and we will be happy to answer all your questions! To support our growth and digitalization, we are looking for an enthusiastic IT Workplace Management & Service Desk Employee. Are you that approachable, customer-oriented IT professional who likes to get stuck in? Do you enjoy helping colleagues quickly and ensuring the workplace environment runs smoothly? Then we have a varied role for you! Your role As an IT Workplace Management & Service Desk Employee, you will be the first point of contact for all IT and workplace-related questions and reports within Bedding House. You will ensure that colleagues are helped quickly and effectively, so they can focus on their work. Server management and infrastructure are handled by our external IT partner, who supports you as second and third line. You will work closely with colleagues from the IT department and regularly liaise with our external partner on more complex issues or escalations. You will also assist colleagues in functional management, allowing you to become familiar with all the applications we use at Bedding House. What will you do?

• You will be the first point of contact for all IT-related reports and questions from colleagues, regarding hardware, software, and peripherals.
• You will register, prioritize, and resolve incidents via our ticketing system. If you cannot resolve it yourself, you will escalate it to the external IT partner (2nd and 3rd line) in a timely manner.
• You will install and configure workstations, laptops, phones, and peripherals for new and existing colleagues. You will ensure that everything is perfectly set up on their first day!
• You will manage and develop our MDM (Mobile Device Management) system for structured and secure device management.
• You will proactively perform updates and patches on workstations and keep the software up to date in collaboration with the external partner.
• You are aware of the importance of security and identify risks in a timely manner, including at the workstation level.
• You will support the onboarding of new employees: creating accounts, setting permissions, and preparing workstations.

• You will contribute ideas for improvements in work processes and IT services and participate in IT projects where your knowledge is relevant. Who are you?

• You have completed a level 4 MBO education in an IT field.

• You have at least two years of work experience in a similar service desk or workplace management role.
• You are customer-friendly, approachable, and communicate clearly - even with non-technical colleagues.
• You have a good command of the Dutch language and communicate effortlessly and professionally with colleagues and external parties, both verbally and in writing.
• You take initiative, handle tasks independently, and know when to escalate.
• You work in a structured manner but remain flexible when unexpected outages occur.
• You are meticulous and enjoy a tidy, well-documented IT environment.

• A fixed-term contract with the prospect of permanent employment
• A 38-hour work week - 1 day off per month
• Salary depending on work experience; this position is graded at scale 7 of the MITT CAO
• Based in Lisse - you will assist our colleagues at the office, so the expectation is that you will be physically present
• Good secondary employment benefits: a good pension scheme, 25 vacation days, and enjoyable company activities
• A good night’s sleep is important - Bedding House products at a great discount! Interested or have questions? Do you recognize yourself in this vacancy? Send us your application or get in touch via We will contact you as soon as possible! What departments do we have: Purchasing, Sales Support, (Key) Accounts, Marketing, Studio, IT, Warehouse, HR and Finance. Have any questions? Feel free to contact HR. We look forward to receiving your application! Whatsapp

Come work at Bedding House! We are Bedding House, located in the heart of the Bulb Region in Lisse. Twice a year we launch a new collection, and we are proud of our in-house approach. Our brand portfolio consists of well-known names such as Beddinghouse and Beddinghouse Dutch Design, as well as licensed brands such as MOOOI, Rivièra Maison, PIP Studio and vtwonen. Bedding House is a family business that has been active in the sleep industry for over 40 years. Bedding House BV