IT- Help Desk Ticket Assistant

General Purpose: Plan and assist team members with technology support. Maintain systems and procedures for operating efficiency. Serve as liaison with third-party companies supporting network, software, and hardware components., * Assist staff with technology requests, troubleshooting and technology issue resolutions.

• Track, maintain, and support all company general software and hardware.

• Communicate and troubleshoot with third-party technology support and software companies to resolve technology issues and concerns.

• Maintain, update, troubleshoot, install, and integrate all company technology including company web sites (Internal and External).

• Maintain and update Intranet site.
• New employee hardware configuration and set up.
• Research past, current, and potential technology options.
• Maintain and implement coding as required.
• Technology support requests and prioritize required repairs and updates.
• Coordinate technology usage to achieve maximum efficiency.
• Accurately document all communications involving staff technology issues and concerns.
• Oversee printer troubleshooting, maintenance, and repairs.
• Assist management in carrying out project duties, tasks, and testing as required., * Participate in ongoing monitoring and provide feedback for improvement.
• Ensure security, integrity, compliance, and confidentiality of data.
• Implement procedures and training to maximize operating efficiency.
• All other duties as assigned.

Do you have experience in Hardware maintenance?, Do you have a High school diploma or GED?, * High School Diploma

• Related knowledge of Hardware, Software, and Network Operations
• Ability to Prioritize and Manage Multiple Projects Efficiently
• Proven Track Record in Troubleshooting and Maintaining Technology
• Demonstrated Loyalty and Ownership of Position and Responsibilities
• Takes Initiative and Pride in Work
• Strong Attention to Detail and Goal Oriented
• Commitment to Excellent Customer Service
• Excellent Written and Verbal Communication Abilities
• Ability to Prioritize and Manage Responsibilities
• Required Language Skills

KEY COMPETENCIES:

• Communication Skills
• Higher-Level Thinking Skills
• Reliable and Consistent Attendance
• Adaptability
• Tenacious Work Ethic
• Stress Tolerance
• Teamwork and Collaboration
• Integrity
• Initiative
• Information Gathering
• Attention to Detail
• High Level of Accuracy
• Planning and Organizing
• Decision Making
• Judgment and Problem Solving

PREFERRED SKILLS:

• 2-3 Years Technology Support Experience
• Knowledge of Windows Operating Systems and Remote Access Programs