Production Support Analyst

A leading venture capitalist (VC) in Silicon Valley commented that “Evergent is a diamond in the rough”. Evergent today manages over 680M+ user accounts in over 180+ countries on behalf of our customers. Globally Evergent is working with 5 of the top 10 carriers (AT&T, Etisalat, SingTel, Telkomsel, and AirTel) and 4 of the top 10 media companies (HBO, FOX, SONY, and BBC). We are not surprised by the VC comment. We have done this with an amazing global team of ~360 professionals. Evergent is recognized as the global leader in Customer Lifecycle Management for launching new revenue streams without disturbing the inflexible legacy systems. The need for digital transformation in this subscription economy and our ability to launch services in weeks is what sets Evergent apart. We are headquartered in Sunnyvale, California, and have offices in San Diego and Los Angeles and internationally in Australia, Canada, India, Japan, and Singapore. We are looking for a Production Support Analyst to join us.

Roles & Responsibilities -

• Provide tier support and provide assistance to all end users and identify any issues in production for the application.
• Tracking scheduled jobs and performing troubleshooting on processes and resolving all issues.
• Analyze all issues being assigned and provide operational support to the same and perform reviews.
• Administer and implement all new systems and ensure the transition of plans to production.
• Provide training to various new employees and assist with expert knowledge on all production processes.
• Follow the process to document all production applications and resolve all application issues and answer all requests.
• Monitor all performance metrics for various production systems and identify the root cause for all technical issues and recommend solutions.
• Knowledge of AWS security associated technology.
• Maintain effective relationships with various integrated application teams.
• Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.

Production Support, Analysis Skills, Production Support, Analysis Skills, Entertainment and Media, Venture Capital, Product/Service Launch, Identify Issues, Problem Solving Skills, Operational Support, * 5+ years of experience

• Must have experience in Tier 1 and Tier 2 support for applications.
• Working knowledge of Cloud (especially AWS) architecture and application integrations
• Excellent communication skills.
• All prospective employees must pass a background check.