Systems Administrator II - Public Safety

The City of Independence is seeking highly motivated, solution-oriented individuals to join the Technology Services Department. As a member of the Technology Services team, the Systems Administrator II will be part of a culture of innovation, initiative, and collaboration. Guided by the City’s Strategic Plan, this position provides opportunities to showcase technical expertise and ingenuity. This role works as part of a team to install, maintain, and troubleshoot technology systems that support public safety operations for the Police Department. The Systems Administrator II will contribute to developing service delivery standards and best practices, and will serve as a subject matter expert for the City’s public safety technology systems.Essential Duties & Responsibilities

Assist in support and troubleshooting of computer hardware, software, telephones, and networksAssist in designing, upgrading, and troubleshooting IT systemsAssist in providing specifications for various technology systems’ architectureMonitor and manage server performance to ensure optimal application performanceAdminister and optimize SQL Server databases, including user permissions, configurations, and maintenancePrepare for and implement enhancements and upgrades to IT systemsManage users, groups, and security settings for public safety applicationsManage project timelines, budgets, and resources to ensure successful project completion within established constraintsStay current with the latest technology updates, trends, and best practicesResponsible for monitoring IT hardware operations to ensure proper configurationsDevelop and maintain documentation related to application administration, including system architecture diagrams, installation instructions and standard operating proceduresAdvise network users of hardware requirements, configurations, and limitationsEvaluates and reports on new technologies to enhance capabilities

Systems Administration/Management, Public Safety, Team Player, Best Practices, Service Delivery, Systems Administration/Management, Public Safety, Identify Issues, Strategic Planning, Safety Systems, Personal computers, printers, scanners, computer software applications, local area networks, cell phones and business telephone operationsNetwork Routing and Switching fundamentals such as vlan, spanning tree, trunking, IP addressing/subnetting, etc.Strong understanding of database design, maintenance, and security best practices.Proficiency in system troubleshooting, application configuration, and technical documentation.Excellent communication skills with the ability to translate technical details for non-technical users.Networking and ethernet standards, copper and fiber design and installationsWireless infrastructure design and managementvmWare Virtual Server ManagementActive Directory Domain Services including Domain Controllers, DHCP, DNS, Group policyAzure PrinciplesRole-Based Access Controls (RBAC)Multi-Factor Authentication (MFA) principlesNetwork Security fundamentals including perimeter, endpoint, server, mobile, and cloudPBX and Cloud telephony (UCaaS)Experience with SQL scripting, database performance tuning, and application integrationsEffective prioritization and time management techniquesAbility to work collaboratively in a team environmentAbility to effectively deliver clear, detailed, and correct verbal and written communication predicting questions and concerns, understanding opposing ideas, concepts, and options.Ability to research, define, and validate a variety of information and statistical data and materials.Ability to identify, prioritize, delegate, and complete required tasks in the manner and timeframe required.

Minimum Qualifications: Bachelor’s degree from an accredited college or university in an applicable area of study and a minimum of four (4) years’ progressively responsible experience performing the above and related duties; or any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. A valid driver’s license is required. Must complete required NIMS level training within the first six months of hire.

Physical Demands: Frequently required to walk, sit, and kneel, use hands to finger, handle or feel, reach with hands and arms, climb or balance, talk or hear, and occasionally lift and/or move up to approx. 10 lbs.