Associate Director, Application Support

Responsible for assisting Application Services leadership with operational oversight and management over the assigned team. The primary focus is on implementation, support and maintenance of on-premises and cloud-based enterprise applications and systems such as financial, payment, human resources, housing, access control, and document imaging and management systems to meet the needs of the University and the campus community. Provides technical leadership and mentors assigned team members while working closely with third party vendors and various departments within the University to implement and support new and existing technology solutions., 1. Provides supervision, management and mentoring with assigned team

1. Assists leadership with strategic direction, project approval, preparation of audit responses, and development of application support policies and processes
2. Supports the implementation of new systems for the department and for departments across the university and division
3. Provides advanced technical expertise to the team
4. Provides expert level implementation, support and maintenance of on-premises and cloud based enterprise applications at the server and desktop level including application installs and upgrades, maintenance, security administration, problem resolution, documentation, testing and end user training
5. Works closely with multiple internal teams across a variety of groups to resolve client support issues
6. Manages and maintains relationships with key departments throughout the University to understand business needs, implement solutions and support customers
7. Provides vendor management and communication for escalation of critical issues and support of new system implementation
8. Collaborates closely with project managers to provide updates on project progress and communicates issues that may impact project success
9. Recommends and contributes to the development of best practices and standard operating procedures and provide technical expertise for the department

Educational Requirements Bachelor’s degree from an accredited institution of higher education

Required Experience Four (4) years of progressive, IT experience in enterprise applications, systems and databases including a least one (1) year of IT leadership and/or management experience

Preferred Qualifications

Additional Preferred Qualifications ITIL Certification

Preferred Educational Qualifications Advanced degree in IT, Business or related field

Preferred Experience Extensive experience installing and supporting applications for cloud based and on-premises servers Previous experience in higher education Experience with Windows Server system administration Experience with Windows Server system administration and/or SQL Server, Able to work well within a team environment Able to communicate technical concepts to non-technology staff Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE Demonstrated experience advising and guiding less experienced team members Knowledge of enterprise application support practices, policies, and standards and information technology service management processes Experience analyzing business processes and supporting implementations from a technical perspective based on the business requirements Broad technology experience with various technologies such as HTML, XML, JSON, MS-SQL, VMware, Windows servers and/or Linux servers Familiar with privacy and protection of sensitive data (i.e., FERPA, HIPAA etc.) Knowledge of system/software quality assurance best practices and automated testing, Excellent initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette, This position requires a purchasing card (P-Card).

Background Check

• Credit Report
• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.