Sr Process Engineer - IT Production Support

Job Title: Sr Process Engineer - IT Production Support Location: Columbia, Maryland Type: Contract To Hire Compensation: $53/hr W-2 Work Model: Hybrid - onsite 2 to 3 times a month Hours: 40.0, * Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.

• Monitor applications using tools like Dynatrace and Jenkins for system health and performance.
• Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
• Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
• Provide Tier 1/L1 support for production applications and tenant systems.
• Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure.
• Conduct root cause analysis (RCA) and identify recurring incident patterns.
• Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce).
• Collaborate with development, QA, and infrastructure teams for issue resolution.
• Analyze and process EDI 837/835 healthcare claims and XML files.
• Investigate claim errors (e.g., 999 rejections) and ensure data integrity.
• Write and execute complex SQL queries across multi-database (Oracle) environments.
• Develop and maintain SOPs, runbooks, and system documentation.
• Document monitoring design, workflows, and support processes.
• Contribute to continuous improvement initiatives and operational efficiency.

• BS in computer science, IT, or related field
• 5-7+ years of experience in IT production support or operations
• Experience with CA-7 job scheduling and batch processing
• Strong analytical, troubleshooting, and problem-solving skills
• Proficiency in SQL and Oracle databases
• Experience with incident management processes and tools
• Mainframe: COBOL, JCL, CA7
• Scripting: Python, Groovy (Jenkins pipelines)
• Monitoring Tools: Dynatrace, Jenkins, Prometheus
• Databases: Oracle, SQL, Snowflakes
• EDI: 837/835 transactions, XML processing
• Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
• BS degree required

Preferred Qualifications

• Knowledge of Claims Adjudication processes (Healthcare domain)
• Experience with EDI transaction standards and healthcare claims systems
• Exposure to object-oriented programming languages
• Experience working with Blue Cross Blue Shield (BCBS) or similar plans

Work Environment Fast-paced, production-critical IT environment Require on-call support or extended hours during production incidents.