Sr Technical Lead (Support & Operations)

• Own Datadog full-stack observability across infrastructure, application, network, and cloud components.
• Fine-tune and optimize existing Datadog monitoring configurations, dashboards, alerts, and synthetics.
• Implement advanced Datadog functionalities such as APM distributed tracing, RUM, log analytics, and CI/CD pipeline integrations.
• Define observability KPIs and SLIs/SLOs aligned to business and IT service health.
• Develop and maintain custom monitors, service maps, and metric dashboards for proactive monitoring.
• Integrate Datadog with incident management systems (ServiceNow, OpsGenie, PagerDuty, etc.).
• Collaborate with developers, SREs, and infrastructure teams to trace, diagnose, and resolve performance bottlenecks.
• Mentor team members and document observability use cases and best practices.

Other Requirements

• Experience integrating Datadog with Terraform or configuration management tools.
• Knowledge of ITIL event and incident processes.

Technical Leadership, Technical Support, Operational Support, Technical Leadership, Technical Support, Operational Support, Metrics, Amazon Web Services (AWS), Microsoft Windows Azure, Cloud Computing, * 5-8 years of experience in infrastructure or application monitoring, with 3+ years in Datadog.

• Strong implementation experience across Datadog APM, Logs, Metrics, RUM, and Synthetics modules.
• Hands-on experience with cloud environments (AWS, Azure, or GCP).
• Knowledge of scripting (Python, PowerShell, or Bash) for automation of Datadog configurations.
• Familiarity with CI/CD pipelines, containerized workloads (Docker, Kubernetes), and distributed systems.
• Strong understanding of modern observability practices (metrics, logs, traces).

Key Responsibilities

• Experience integrating Datadog with Terraform or configuration management tools.
• Knowledge of ITIL event and incident processes.

Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.