Technical Delivery Lead

We are seeking a highly accountable Technical Lead to support:

• complex project delivery,
• escalated troubleshooting,
• technical delivery quality,
• end-user technical support,
• software implementation and end-user training,
• and continuous improvement across our operations., Technical Leadership & Delivery Execution
• Lead troubleshooting and resolution of escalated technical issues
• Support complex installations and occupied-property deployments
• Coordinate with installers, vendors, manufacturers, and project teams to support successful project delivery
• Serve as the company’s primary technical escalation resource
• Help ensure projects meet Voyager Access technical delivery standards and customer expectations

Software Implementation & End-User Training

• Perform onsite implementation of Salto access control systems, including server and workstation setup, database configuration, and device configuration
• Prepare for each implementation by reviewing project documentation, building system configuration and training plans, and formatting data imports
• Configure system roles and permissions, access groups and zones, door profiles, schedules, calendars, and key formats
• Map, network, and label devices, and complete device records (name, IP, MAC, controller assignment)
• Deliver hands-on training for property administrators, front desk staff, and maintenance/engineering/security teams
• Verify each user group can independently perform its core system functions, and obtain customer training sign-offs before project completion
• Complete implementation checklists and provide daily progress updates to the Project Manager
• Review database builds completed by vendor trainers

End-User Technical Support & On-Call

• Provide technical support to end users alongside our technical support agent, troubleshooting hardware, software, and network issues
• Participate in an after-hours on-call rotation every other week, including weekends, responding to customer emergencies (support for critical systems outages only)
• Document support cases and resolutions to strengthen our troubleshooting resources

Delivery Quality, Documentation & Continuous Improvement

• Support technical QA and vendor onboarding
• Build and improve technical standards, documentation, and troubleshooting resources
• Identify recurring technical failures, delivery gaps, and process inefficiencies
• Recommend improvements that strengthen delivery quality and scalability
• Research and test new products, integrations, and software releases

Technical Delivery, Health Insurance, Technical Leadership, Access Control, Hospitality and Tourism, Technical Support, Identify Issues, Technical Delivery, Help Desk, Continuous Improvement, The ideal candidate is a reliable technical operator who combines:

• strong troubleshooting ability,
• disciplined follow-through,
• proactive communication,
• the ability to teach and support end users,

• and customer-focused delivery execution., Experience 8-15 years in:

• access control,
• electronic security,
• low-voltage systems,
• hospitality technology,
• or related field-service environments

Including direct experience:

• troubleshooting systems in the field,
• leading complex installations,
• implementing access control software and training end users,
• and resolving escalated technical issues with customers, vendors, and manufacturers

Technical Capabilities Strong candidates will have high technical capability in both:

• hardware systems,
• software/platform troubleshooting,
• and understanding how those systems interact together in real-world deployments.

Working Style

• highly organized and self-directed
• strong written communicator
• disciplined with follow-through
• calm under pressure
• proactive rather than reactive
• patient, clear trainer who can teach staff of varying technical skill levels
• customer-focused while maintaining standards and accountability

Location, Travel & On-Call

• Incentive Pay
• Retirement
• Holiday Pay
• 401(k)
• Health insurance
• Paid time off, * 25% travel expected
• After-hours on-call coverage every other week, including weekends

Compensation: Competitive base salary ($95,000-$115,000) plus incentive pay tied to individual results

This is a remote position.

Voyager Access, Inc.

Voyager Access is a growing access control and technology company serving hospitality and commercial clients across the U.S. We are a 2nd generation family owned company with over 25 years in business.