IT Network Administrator

• Installs, moves and maintains system hardware, including computers, printers, monitors, cabling, routers, switches, firewalls, data and voice communication lines, and operating systems;
• Installs, maintains and modifies system peripherals and software and files as needed; maintains system security and integrity with network software and regular system file backups;
• Develops and Evaluates options in infrastructure planning to support new applications and technologies.
• Assures the effective day-to-day operation and maintenance of Local and Wide Area Networks by providing technical and user support as needed;
• Assists IT Manager and Administrator in the development of long and short term plans for the Local and Wide Area Networks;
• Supports existing servers, systems and networks;
• Provides helpdesk support to all City employees; troubleshoots user problems; answers basic questions and complaints about equipment and software; investigates and solves operational problems experienced by various system users;
• Provides on-call network assistance;
• Performs other related duties as necessary.
• Analyzes server and network activity and maintains performance monitoring systems as well as other software programs e.g., intrusion detection, virus scanning applications, etc.
• Participates in the development of policies and procedures for use of network facilities and then ensures implementation., Scope and Effect: To enhance the efficiency and productivity of City departments by enabling employees to focus on specific assignments rather than on computer and network-related issues.

Personal Contacts: Contacts are with co-workers, vendors, other City departments, and elected officials.

Purpose of Contacts: Contacts are to give or exchange information, resolve problems, or negotiate and settle matters.

Physical Demands: Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The incumbent may be required to push, pull, lift, and/or carry up to 40 pounds.

Work Environment: Work is typically performed in an office setting, with a moderate level of noise.

Associate’s degree required in Computer Science; Bachelor’s degree preferred; three (3) to five (5) years of experience in a related field; equivalent combination of education and experience.

Knowledge Required by the Position

• Knowledge of current hardware and software programs and related upgrades;
• Knowledge of computer programming languages, e.g. HTML;
• Knowledge of Cat 5 and Cat 6 wiring;
• Knowledge of AS/400;
• Network Performance Tuning, Lan Knowledge, Network design and Implementation.
• Strategic planning.
• Skill in verbal and written communication;
• Ability to troubleshoot hardware and software problems;
• Ability to establish and maintain effective working relationships with supervisors, employees, and vendors;
• Ability to describe complex technical systems in non-technical terms;
• Ability to communicate effectively orally and in writing.

Supervisory Controls: This position is supervised by the IT Manager, but final evaluation is under the purview of the Finance Director.

Guidelines: Guidelines include AS/400 updates/upgrades, Compleo installations, software licensing procedures, handling services for Database Management System. The guidelines are mostly clear and specific, but may require interpretation from vendors.

Complexity: This position requires detailed knowledge of hardware and software systems, up to and including, the ability to address the majority of client issues/problems.