The End User Computing Windows Engineer is responsible for providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating systems and related technologies. This role involves troubleshooting, implementing security measures, and ensuring a seamless user experience across various hardware and software configurations., * Technical Support & Troubleshooting: Aid end-users via phone, email, or in-person, resolving hardware and software issues, and ensuring the timely resolution of service tickets.

• Windows Operating System Management : Install, configure, and maintain Windows operating systems, including updates, security patches, and software installations.
• Device Management & Security : Implement and manage device configuration, endpoint security, and user access controls to protect end-user devices and data.
• Application Management : Deploy, manage, and update software applications, ensuring compatibility and proper functioning on end-user devices.
• Endpoint Management Tools : Configure and manage tools like SCCM, Intune, and JAMF for device provisioning, device compliance, and application delivery.
• User Education & Training : Provide training and guidance to end-users on technology with the best practices and new features, as well as assist with basic IT tasks.
• Documentation & Knowledge Management : Document technical issues, solutions, and troubleshooting steps, contributing to a comprehensive knowledge base. Develop custom reports in SCCM and Intune including configurations, processes, and procedures.
• Process Improvement & Automation : Identify areas for process improvement and automation, leveraging scripting tools to streamline end-user computing tasks.

• 6+ years of hands-on experience engineering Windows operating systems (10, 11) and related technologies.
• 4+ years of experience scripting skills (PowerShell, Bash) for automation and systems management.
• 4+ years of experience engineering with tools like Microsoft Intune, SCCM, Active Directory and MS 365.
• 4+ years of experience engineering with Mobile Device Management (MDM) tools and infrastructure.
• 4+ years of experience with software packaging, deployment systems, and automated workstation build methodologies.
• Bachelor’s degree in a related field or an equivalent combination of education, military, and work experience.

Experience that would be great to have:

• ITIL v4 certification and experience using ServiceNow.
• Strong technical knowledge across various IT domains (network, security, servers, cloud).
• Proficient understanding of ports and protocols, TCP/IP and firewall policies and designs.
• Familiarity with IT security and compliance best practices. Knowledge of network infrastructure, security protocols and application management.
• Strong communication and collaboration skills, with experience working in cross-functional agile teams.

How you’ll work:

• This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
• This role requires the use of a computer and audio equipment.

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Salary Range

$110,000.00 - $186,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual’s status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.