IT Support Specialist I - Las Vegas

The IT Support Specialist I provides Tier 1 and Tier 2 technical assistance to end-users via phone, email, chat, video conference, and on-site visits. This role is responsible for diagnosing, troubleshooting, and resolving hardware, software, and networking issues, as well as maintaining precise documentation and IT asset inventory., + Take ownership of incoming support requests via ticket, call queue, email, or chat, ensuring prompt diagnosis and resolution.

• Provide both remote and on-site technical support for desktop hardware, operating systems, applications, and peripherals.
• Escalate unresolved issues to higher-tier teams or third-party vendors as necessary.
• Maintain precise records of all support tickets, steps taken, and final resolutions.
• Systems & Network Administration:
• Configure, deploy, and maintain PCs, laptops, mobile devices, and office printers (including toner monitoring and shipping).
• Manage user accounts, permissions, and directory structures in Active Directory and Google Workspace.
• Troubleshoot basic networking issues and monitor network hardware (Ubiquiti/UniFi, Cisco, Palo Alto, and firewalls).
• Assist with web domain routing, DNS record updates, and phone queue routing/management.
• Monitor system health, antivirus status, and internet traffic.
• Projects & Physical Deployments:
• Travel to property takeovers and remote offices for cabling, network upgrades, desk setups, and hardware rollouts.
• Assist in testing, updating, and deploying company-wide software and operating system images.
• Perform basic automation scripting and file transfer setups when needed.
• Documentation & Training:
• Author technical guides, end-user manuals, and internal knowledge base articles.
• Train staff and stakeholders on new technologies, procedures, e-learning tools, and video conferencing systems., * Fair Chance: In accordance with state and local laws, Westland Real Estate Group will consider qualified applicants with criminal histories for employment.
• California Applicants: To learn more about how we collect and use your personal information, please review our Job Applicant Privacy Notice.
• ADA Compliance: We comply with all applicable provisions of the Americans with Disabilities Act (ADA) and will provide reasonable accommodations for qualified individuals with disabilities.
• At-Will Employment: Employment with Westland Real Estate Group is “at-will,” meaning that either the employee or the company may terminate the employment relationship at any time, for any lawful reason, with or without cause or notice.
• Other Duties: This job description does not constitute an employment contract. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• On-Site Travel: Local travel to regional properties is required for hardware deployments, desk setups, property takeovers, and hands-on maintenance. Candidates must possess a valid driver’s license and a reliable vehicle (mileage is reimbursed).
• Physical Demands: Heavy lifting is required. Candidates must be able to disconnect, lift, and maneuver items up to 50 lbs (PCs, monitors, TVs, network hardware), including working under desks and in tight spaces to route cables safely., * Experience: Proven experience delivering customer service in an IT helpdesk, service desk, or technical support role.
• Driver’s License: Valid driver’s license and reliable personal transportation.
• Communication: Excellent written and verbal English communication skills.
• Problem-Solving: Strong critical-thinking, analytical, and troubleshooting capabilities., * Education & Certifications: Associate degree in Information Technology (or related field) or relevant technical certifications (MCP, CCNA/CCNP, ITIL, Meraki, Google, or Microsoft certifications).
• Operating Systems: Hands-on experience with Windows 10/11, Chrome OS, macOS, and Windows Server environments.
• Platforms & Tools:
• Google Workspace (G Suite) and Microsoft Office/365.
• Networking gear (Ubiquiti UniFi, Cisco, Palo Alto).
• Real Estate PM Software (Yardi, Entrata, LetUs, etc.) is a strong plus.
• Language Skills: Bilingual in Spanish is a plus., * Strong organizational skills with the ability to prioritize and manage multiple projects independently.
• Clear communicator who can explain complex technology to non-technical users.
• High degree of integrity, initiative, and adaptability to emerging technologies.

We offer a competitive compensation and comprehensive benefits package, including, * 401(k) with employer match

• Paid Time Off: 10 days of paid vacation to start + 6 paid sick days
• Paid holidays
• Generous rent discounts across Westland properties

Established in 1977, Westland Real Estate Group is a privately owned Property Management company that manages and owns their own Real Estate portfolio responsibly. Our real estate portfolio consists of both Commercial and Residential with Residential having over 30,000 units spread out through Southern CA, Las Vegas, NV, Fort Worth, TX and San Antonio, TX