(Senior) Customer Analytics & Data Science Manager (AI & Modeling)

• Explore and create strategic solutions and actionable recommendations for the personal banking business by leveraging emerging AI technologies (e.g. Generative & Agentic AI, Reinforcement Learning, Machine Learning)
• Collaborate with cross-functional teams to understand business needs and translate them into technical solutions
• Develop and refine AI models to meet business objectives and regulatory requirements
• Identify and evaluate suitable AI vendors for specific use cases, managing escalations to ensure deliverables and timelines are met with excellence.
• Proactively identify new business opportunities and targeting strategies powered by AI technology advancements
• Highly sensitive to the latest AI trend

Data Science, Artificial Intelligence (AI), Customer/Client Research, Reinforcement Learning, Strategic Planning, Machine Learning, Artificial Intelligence (AI), Emerging Technology, Business Banking, Problem Solving Skills, * Degree or above with major in Computer Science, Data Science, Information Systems or related discipline

• 4 years’’’’ experience relating to analytics, modelling and machine learning/AI/Generative AI, at least 1 years of which at managerial level
• Experience in Banking, Financial Services or FinTech industry preferred
• Experience and knowledge in embedding techniques, RAG, promptings and LLM fine-tuning, involvement in search engine or recommendation system is a plus
• Experience in machine learning model/AI/Generative AI related risk and control governance is a plus
• A mature self-starter with strong drive, motivation, committed with good business sense and strong understanding of the personal banking market
• Excellent interpersonal and communication skills with excellent written and spoken English and Chinese, knowledge of Mandarin would be a definite advantage
• Candidate with more experience will be considered as Senior Customer Analytics & Data Science Manager