CUCM Engineer

We are seeking a skilled CUCM Engineer with strong experience supporting and administering Cisco Unified Communications Manager environments and hands-on scripting experience in Python. This individual will be responsible for maintaining, optimizing, and automating Cisco voice infrastructure while developing tools and scripts to improve operational efficiency, reporting, and system integrations.

Administer, maintain, and troubleshoot Cisco Unified Communications environments including: Cisco Unified Communications Manager (CUCM) Cisco Unity Connection Cisco IM & Presence Cisco Unified Contact Center (preferred) Perform system upgrades, patching, migrations, and ongoing platform support. Configure and manage dial plans, SIP trunks, route patterns, device pools, and calling search spaces. Troubleshoot voice quality, call routing, registration, and connectivity issues. Develop and maintain Python scripts to automate voice administration tasks, reporting, monitoring, and system integrations.