Cisco Unified Communications Engineer/Voice Engineer/Webex Contact Center Consultant

Dynamic Interactive Business System Inc. (DIBSYS Inc.) is seeking an expert consultant to modernize our Client’s legacy call center and telephony environment into a fully integrated, cloud-enabled Webex Contact Center, alongside migrating Cisco Unified Communications Manager (CUCM) to UCM Cloud., · CUCM to Cloud Migration: Perform complete migration of the on-premises CUCM cluster to UCM Cloud using Cisco migration utilities, rebuilding dial plans, route patterns, and translation rules.

· Webex Calling Implementation: Migrate DID ranges, call routing patterns, failover logic, SIP trunk registration, and PSTN configuration into Webex Calling.

· Webex Contact Center Deployment: Implement cloud contact center features including call queues, IVR scripts, agent profiles, supervisor configurations, and Microsoft 365/SMTP integrations.

· Infrastructure Configuration: Configure routers, Local Gateways, SIP profiles, normalization scripts, and security hardening for Finesse, 2Ring, and voice services.

· Documentation & Training: Produce network topology diagrams, runbooks, cutover plans, admin guides, and deliver recorded training sessions for the Client’s Network team.

· Level 3 Operational Support: Provide advanced troubleshooting for telephony issues, signaling, routing, media problems, and vendor escalations (Cisco TAC / Microsoft Support).

1. Required: Proven expertise in enterprise telephony and contact center modernization, including CUCM, Webex Calling, Webex Contact Center, SIP trunking, dial plans, IVR, and gateway routing.

2. Required: Strong experience in cloud contact center deployments, omnichannel enablement, queue management, and agent/supervisor configuration.

3. Required: Hands-on knowledge of network/voice infrastructure (SRTP/TLS, SIP normalization, DNS, SBC/PSTN connectivity) aligned with security standards.

4. Required: Clear understanding of scripting and prior experience configuring Cisco Contact Center.

5. Required Submission: Complete resumes detailing years of experience with Webex platforms, Cisco voice systems, and Microsoft integration components.