Data Accuracy Specialist

Under limited supervision this position requires commitment to ensuring customers comply with MLS Policy and to enhancing the accuracy of MLS content. Facilitating the centralized and standardized sharing of listing data while ensuring cooperation among all subscribers. Maintaining and ensuring accuracy, security and completeness of MLS content and the with the goal of maximizing MLS database accuracy. In addition, this position will aid in the education of subscribers and REcolorado staff regarding MLS Policy.

Additionally, the Data Accuracy Specialist will provide customer support to subscribers as it relates to data accuracy. Must be able to understand computers, operating systems, browsers, printers and general technical support. Anticipate and exceed customers’ needs by providing outstanding customer support to both internal and external customers.

Essential Duties and Responsibilities; Other duties may be assigned:

• Examines policies, procedures, and practices to ensure compliance with MLS Policy
• Responsible for ensuring integrity and accuracy of listing data
• Ensure due process is followed when handling compliance related complaints
• Track laws and regulations that might affect the MLS content and MLS Policy
• Ensure continuity of MLS rules and regulations and compliance procedures
• Assess compliance matters, advise customers regarding compliance matters, and secure and protect broker information and MLS content
• Remain neutral and objective when dealing with compliance and regulatory issues
• Act as an independent review and evaluation body to ensure that compliance issues and concerns are being appropriately evaluated, investigated, and resolved according to MLS Policy
• Ability to be diplomatic
• Ability to maintain a high degree of confidentiality
• Experience implementing and working with a strong data governance strategy
• Develop and maintain a deep understanding of the Company’s compliance philosophy and MLS Policy and be able to clearly articulate policy and compliance matters to customers
• Develop and maintain an understanding of Department of Regulatory Agencies regulations; keep abreast of industry issues, laws impacting real estate, Department of Regulatory Agencies changes and MLS Policy
• Knowledge of the Real Estate Code of Ethics and Arbitration
• Knowledge of federal copyrights and licensing laws that are relevant to the Company and its customers
• Research MLS policies, Department of Regulatory Agencies regulations, compiles information and collects, analyzes and summarizes the information
• Maintains quality by establishing and helping to educate internal and external customers on department standards and compliancy with MLS Policy
• Manage the queue of actual and potential compliance violations and, when applicable, ensure compliance notices are sent appropriately and timely to customers
• Ability to recognize how our systems can better support data accuracy and integrity
• Respond to and handle customer complaints regarding compliance matters and/or MLS Policy
• Contribute to compliance and data accuracy knowledgebase to ensure knowledge transfer
• Provide excellent customer support by being professional, courteous, efficient, and empathetic
• Listen to understand the customers’ needs in order to formulate appropriate responses to customer inquiries
• Anticipate the customers’ needs and exceed their expectations by answering questions and thoroughly as possible, and giving more than just the information requested
• Respond promptly to all customer requests, * Complete all additional assignments in a timely manner as directed by supervisor
• Assist with product testing and troubleshooting
• Take the initiative to learn and stay knowledgeable regarding all Company products, services, rules and policies
• Ability to identify risks and issues that need attention or potential modifications to rules and or policies
• Understand of Company structure and Association bylaws
• Develop key performance indicators and key Risk indicators for all areas of responsibility and provide management reporting on both
• Facilitate discussions throughout operations and technology to identify process improvement opportunities for all areas of responsibility
• Attend and participate in MLS Policy Council meetings, The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

• Ability to communicate effectively and clearly both orally and in writing; pleasant telephone manner, able to think on feet when dealing with customers
• Excellent computer skills, including Microsoft Word, Excel and Outlook
• Notify supervisor of product bugs, patterns of failure, issues and enhancement requests; communicate with supervisor regarding unresolved compliance problems
• Notify supervisor of repeated compliance matters
• Strong attention to detail and a focus on accuracy and consistency
• Detail oriented and able to multitask in a fast-paced environment
• Ability to understand and identify MLS issues, as well as state regulations and contract law, * Attention to detail
• Ability to remain calm under stressful situations
• Ability to multi-task
• Strong problem solving and decision-making skills to identify & remedy issues
• Effective communication skills via telephone, writing, and in-person; clear communication for explaining difficult situations
• Strong interpersonal skills; ability to develop rapport with customers, and establish empathetic relationships
• Flexibility and adaptability
• Advanced knowledge of applicable laws, including: Copyright Laws, Antitrust Laws, Fair Housing Laws, Anti-Discrimination Laws, Colorado Contact Laws, Colorado Real Estate License Laws.
• Advanced knowledge of real estate and legal industry concepts, practices, and procedures, including: Transactional Management, Real Estate Code of Ethics and Professional Standards, MLS Policy
• Determining the difference between state regulations, contract law, and MLS/NAR rules, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., Bachelor’s degree (B.S. or B.A.) from four-year College or University, and/or a paralegal degree, minimum three to five years of working knowledge with real estate transactions and contracts, and/or legal background including three to five years of related experience.

Language Ability:

Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to customers and employees of the Company

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to interpret customer concerns using variety of vocabulary and descriptive skills.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software; spreadsheet software; and current operating systems (Windows and iOS, etc.); familiarity with various browsers (including but not limited to Internet Explorer, Mozilla Firefox, Safari and Google Chrome); knowledge of tablets, desktops, laptops, and mobile devices/smartphones; knowledge of email clients., While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, and reach. The employee must occasionally lift and/or move up to 10 pounds., * Data Entry Accuracy: 2 years (Preferred)

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance