Deltek Vantagepoint Application Support Specialist

We are seeking a detail-oriented Deltek Vantagepoint Application Support Specialist to provide front-line support for day-to-day Deltek issues. This individual will monitor incoming support tickets, troubleshoot user questions, manage account access and permissions, and assist with routine system maintenance.

Day-to-Day Responsibilities:

• Monitor and respond to incoming Deltek Vantagepoint support tickets.
• Troubleshoot basic user issues and answer day-to-day system questions.
• Create, update, activate, and deactivate user accounts.
• Process approved user access, security, and permission changes.
• Support employee onboarding and offboarding within Deltek.
• Maintain employee records, including supervisor, office, and organizational changes.
• Assist employees with timesheet, expense, project access, charge code, and approval routing issues.
• Perform routine data maintenance and correct inaccurate or incomplete records.
• Document ticket resolutions and identify recurring issues.
• Create and maintain SOPs and knowledge-base documentation.
• Escalate complex configuration, financial, integration, security, or system issues to the appropriate system owners.

Deltek Accounting Software, Software Administration, Deltek Accounting Software, Software Administration, User Account Administration, Support Documentation, Problem Solving Skills, Detail Oriented, SQL (Structured Query Language), Identify Issues, * Hands-on experience with Deltek Vantagepoint.

• Front-line application support and troubleshooting.
• Experience managing incoming support requests through a ticketing system.
• User account management, access permissions, and backend configuration support.
• Ability to analyze recurring issues and maintain support documentation.
• Strong problem-solving skills, attention to detail, and ability to work independently.
• SQL experience is a plus but not required.