Desktop Support Technician (JBP2026)

We are seeking a dependable Desktop Support Technician to provide hands-on IT support at customer locations. This position is responsible for installing, maintaining, troubleshooting, and repairing computers, laptops, servers, printers, and network equipment., * Install, configure, and maintain desktop computers, laptops, printers, servers, and other IT equipment.

• Troubleshoot and resolve hardware, software, and basic networking issues.
• Perform computer repairs, component replacements, and hard drive replacements.
• Reload and reimage computers and laptops as needed.
• Install and maintain software, operating systems, and network devices.
• Perform equipment upgrades, installations, moves, and replacements.
• Test and verify equipment to ensure proper functionality.
• Respond to service requests, resolve technical issues, and escalate complex problems when necessary.
• Maintain accurate service tickets and meet established service deadlines.
• Provide professional, reliable customer service and ensure customer satisfaction.

The ideal candidate has 1-3 years of IT support experience, strong hardware and software troubleshooting skills, and a customer-focused attitude., * 1-3 years of computer support, desktop support, or IT troubleshooting experience.

• Basic knowledge of computer hardware, software, and networking.
• Hands-on experience with desktops, laptops, printers, or servers.
• Ability to diagnose, troubleshoot, and repair computer-related issues.
• Strong organizational skills and a good work ethic.
• Excellent communication and customer service skills.
• Ability to work onsite Monday through Friday.