Dispatcher (Gas Systems Operator) (Charleston, WV, US, 25304)

We are currently recruiting in our Corporate office, Charleston, WV, for a Dispatcher (Gas Systems Operator)., * Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond.

• Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
• Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area.
• Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems.

System Operations, Natural Gas, Oil and Gas, System Operations, Telephone Skills, Call Centers, Customer Relations, Communication Skills, Presentation/Verbal Skills, Writing Skills, * High school diploma or equivalent.

• Requires computer skills for data entry and information retrieval tasks.
• Tact and diplomacy when dealing with difficult customer interactions.
• Demonstrated strong verbal and written communication skills.
• Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays.
• Requires five (5) years of related work experience or related degree.

Preferences:

• Previous emergency dispatch experience.
• Experience with customer information, geographic information, and/or dispatching systems.
• Live within 45 minutes of the location.

Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline.