Desktop Support Technician

The Desktop Support Technician performs various technical work related to the maintenance of Williams County desktops, notebooks, and telephone equipment., * Installs, assembles, configures, and maintains computers, monitors, and peripherals, including printers, scanners, and related hardware

• Pulls cables and rewires cabling as required for new installations and office reconfigurations
• Provides technical support and troubleshooting assistance for networked computer systems, including hardware, software, and email
• Investigates and resolves network and peripheral equipment problems; performs related repairs as required
• Performs preventative maintenance necessary to keep County computers and systems free of viruses, spyware, and adware
• Responds to technical service requests in a timely and prompt manner; accurately documents technical service call information into ticketing or knowledge base system(s)
• Monitors and assists with ensuring the availability, connectivity, and security of assigned technology-related equipment
• Schedules and provides training to technology end users as requested
• Coordinates and collaborates with Information Technology Department staff to research and implement the use of new technologies
• Provides on-call technical support as scheduled and required
• Maintains confidentiality of non-public records and makes available all data and information deemed a public record by the North Dakota Century Code.

Desktop Administration, Desktop PC, Desktop Administration, Computer Maintenance, Peripheral Hardware, Document Scanners, Printers, Systems Administration/Management, Scanners Hardware, Technical Support, * Associate Degree in Information Technology or Computer Science OR High School Diploma or GED AND two (2) years of information technology experience

• A+, CNE, and Microsoft Desktop Support Technician certifications preferred
• Must possess a valid North Dakota Driver’s License or equivalent
• Must pass a background check and pre-employment drug and alcohol screening

Special Working Conditions:

• Must be able to lift 50 pounds
• Must be able to provide on-call and emergency technical support outside of regular work hours

Compensation and Benefits: Pay range for this position is $27.28-$31.00/hour, and may vary based on qualifications and experience. Williams County provides generous benefits to full-time regular employees: paid sick and vacation leave, a fully paid health/dental/vision benefit plan for employees and dependents, term life insurance of $25,000, 100% contribution toward retirement benefits through the ND Public Employees Retirement System, and 12 paid holidays each year.