Help Desk Technician

We are partnering with an established organization seeking a customer-focused Help Desk Technician to join its IT team. This individual will serve as the first point of contact for technical support, assisting employees with hardware, software, and system-related issues. This is a great opportunity for someone looking to grow their IT career in a collaborative environment., *

• Provide first-level technical support to employees experiencing hardware, software, and network issues. *

• Respond to help desk tickets, emails, and phone requests in a timely manner. *

• Troubleshoot and resolve issues involving desktops, laptops, printers, mobile devices, and applications. *

• Assist with user account creation, password resets, and access management. *

• Support Microsoft 365, Outlook, Teams, and other business applications. *

• Install, configure, and maintain computer equipment and software. *

• Escalate more complex technical issues to the appropriate IT team members. *

• Document troubleshooting steps, resolutions, and recurring technical issues. *

• Assist with onboarding and offboarding employees, including equipment setup and access provisioning. *

• Provide excellent customer service and ensure employees have the technology support needed to perform their jobs. *

Help Desk, Help Desk, Customer Relations, Technical Support, Team Player, 1st Level Support, Time Management, Problem Solving Skills, Printers, Laptop PC, * 1-3 years of experience in a Help Desk, IT Support, or Desktop Support role. *

• Strong troubleshooting and problem-solving skills. *

• Experience supporting Windows operating systems and Microsoft 365. *

• Familiarity with Active Directory and user account management. *

• Knowledge of basic networking concepts. *

• Experience using a ticketing system is preferred. *

• Strong communication and customer service skills. *

• Ability to prioritize multiple requests and work in a fast-paced environment. *

• CompTIA A+ certification is a plus. *