Full Time Desktop Support Technician

Piggly Wiggly

Bessemer, AL, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Shift work

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Software Applications Computer Networks Common Desktop Environments Desktop Computing Issue Tracking Systems Virtual Private Networks (VPN) Network Troubleshooting Microsoft Office Network Connections

+9 more

Remote Administration Remote Infrastructure Management TCP/IP Windows Desktop Wireless Networks Wi-Fi Technology Peripherals Information Technology Laptops

Job description

We are seeking a Full Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed., * Provide desktop support for Windows/macOS operating systems, software applications, and network connectivity.

Troubleshoot hardware issues, including desktops, laptops, printers, and peripherals.
Assist with system updates, installations, and maintenance.
Respond to help desk tickets and provide timely resolutions.
Support remote and on-site users with technical issues.
Document issues, resolutions, and technical processes.
Collaborate with the IT team on projects and improvements.

Requirements

Do you have experience in Wireless networking?, Do you have a Associate’s degree?, * Associate degree in IT, Computer Science, or related field.

2-4 years of experience in desktop support or IT helpdesk roles.
Proficiency in Windows OS, Microsoft 365, and common desktop applications.
Experience with Active Directory, remote administration tools, and ticketing systems.
Excellent communication and customer service abilities.
Familiarity with Windows and macOS environments.
Working knowledge of networking concepts (Wi-Fi, VPN, TCP/IP).
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication skills.
Ability to work independently and adapt to a flexible schedule, including nights and weekends.

Preferred Qualifications:

IT certifications (CompTIA A+, Microsoft, or similar) are a plus.
Experience with Active Directory, Office 365, or remote management tools.
Self-motivated with active listening skills.
Action oriented hands on self-starter that prefers to be pro active instead of reactive.