Senior IT Service Desk Engineer

This is an exciting opportunity to join a small, innovative, and highly skilled team supporting the technology that underpins some of the most critical services in pre-hospital emergency care., As the first point of contact for IT incidents and requests, you’ll provide vital support to colleagues across the Trust. Your responsibilities will include:

• Managing user accounts and access permissions
• Building, configuring, and deploying PCs, laptops, and iPads
• Installing hardware and software
• Troubleshooting and resolving technical issues
• Providing support face-to-face, via telephone, email, and remote support tools
• Working closely with our specialist third-line teams on more complex technical problems

While the role is predominantly desk-based, travel to other Trust locations will be required. Transport is provided, however a full UK driving licence is essential.

Technologies You’ll Work With

We support a diverse and modern technology estate, including:

• Active Directory
• Microsoft Entra ID (Azure AD)
• BMC Client Management and OS Deployment
• Microsoft Endpoint Manager, Intune and Autopilot
• Apple iPads and iOS
• Microsoft 365, including the Power Platform
• NHSmail administration
• Windows 11

Experience with any of the above technologies would be highly advantageous, although enthusiasm and a willingness to learn are equally important

We’re looking for a dedicated and motivated Senior IT Service Desk Engineer to become part of our established IT Service Desk team, providing first and second-line support across the organisation, including our two Ambulance Emergency Operations Centres.

• Develop skills across a wide range of modern technologies
• Be part of a close-knit, supportive team
• Opportunities for overtime and professional development
• A role where no two shifts are the same

You must be prepared to work 12 hour shifts on a rotating 24/7/365 pattern, which includes some lone-working, evening, weekend and bank holiday working and in return will attract a section 2 enhancement as per NHS Terms & Conditions.

IN PERSON ASSESSMENTS WILL BE W/C MONDAY 7th DECEMBER 2026 WITH INTERVIEWS ON MONDAY 21st DECEMBER 2026

Please note, should you require a VISA for this post, we believe the SOC Code to be 3132, however, please ensure you have checked this & can confirm you are eligible to apply., This role operates on a 24/7/365 shift pattern, consisting of 12-hour shifts on a rotating basis. The position includes:

• Day and night shifts
• Weekend working
• Bank Holiday working (including across the Christmas + New Year period)
• Regular lone working

West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.

The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application, then please do not hesitate to contact the recruitment team

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.