Network Manager - 060526

The Network Manager leads and manages the daily operations of the network engineering team as they develop and execute mid- to long-term plans for network and telecom infrastructure-including data; voice; video; multimedia; infrastructure design, implementation, and operations; and ITM systems-with a goal of achieving 99.99% uptime. This role optimizes workflows, fosters a highly engaged team, and delivers exceptional service to internal and external stakeholders. The manager also ensures that technical solutions, procedures, reporting, and training are reliable, secure, compliant, and scalable.

As a key contributor to the Coastal team, your responsibilities will be:

• (25%) PlanningArchitecture: Develop mid- to long-term network and telecom plans focused on modern architecture and design to reduce complexity and maximize uptime. Act as a telecom architect and provide technical direction to engineering staff.

• (20%) Operational ExcellenceAutomation: Implement tools and processes to automate the networking environment and improve infrastructure reliability. Monitor daily incidents via the service desk ticketing system and ensure timely resolution.

• (15%) CollaborationSolution Development: Actively engage with business and IT partners to co-develop solutions that meet organizational needs. Partner with other IT teams to deliver deep technical support and expertise.

• (15%) ReportingContinuous Improvement: Gather, interpret, and present reports on incident and problem status. Analyze current business practices, identify areas for improvement, and coordinate implementation of approved changes.

• (15%) DocumentationKnowledge Management: Create and maintain technical documentation and a knowledge base to increase user understanding and reduce redundancy. Participate in weekly IT change management meetings.

• (10%) Risk ManagementCompliance: Collaborate with business partners to identify, document, and mitigate technology-specific risks. Promote the development of a reliable, sustainable, and flexible infrastructure while maintaining subject matter expertise in network and systems engineering.

Do you have experience in Telephone systems?, * Ten years of experience in network designarchitecture, engineering, cybersecurity, and network and technology operations

• Eight years managing vendor and partner relationships
• Three years management, staff development, and large telecom project team leadership experience
• Experience in Cisco networking technologies (data, voice, video)
• Experience in voice ancillary products such as IVR, Automation, Finesse preferred
• Experience in Data center technology such as Server, Cloud, and ecosystem integration

Education:

• Bachelor’s degree in engineering, cybersecurity, or computer science/technology or comparable experience
• CCIE certification preferred

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

“It’s our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together.”