We are currently seeking a Cribl Application Support Engineer - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).

Day to Day Responsibilities:

• Provide L2/L3 production support/administration for the Cribl platform, primarily Cribl Stream.
• Monitor Cribl Leader Nodes, Worker Nodes, Worker Groups, Sources, Destinations, Routes, Pipelines, and overall platform health.
• Troubleshoot Cribl application/service failures, data-flow issues, and connectivity problems.
• Investigate issues where logs/events are not received, delayed, dropped, incorrectly routed, or not reaching the target destination.
• Configure and troubleshoot Sources, Destinations, Routes, Pipelines, Packs, and Functions.
• Perform Cribl service start/stop, configuration changes, deployments, maintenance, and health checks.
• Investigate alerts and production incidents using Cribl logs, monitoring dashboards, and OS logs.
• Perform Root Cause Analysis (RCA) for recurring or critical incidents.
• Support Cribl installation, configuration, patching, upgrades, and maintenance activities.
• Troubleshoot issues across Linux/Unix servers, network connectivity, filesystem, CPU, memory, disk space, and system resources.
• Troubleshoot TCP/IP, DNS, ports, firewall, certificates, SSL/TLS, and source-to-destination connectivity issues.
• Monitor and troubleshoot data throughput, queues, backpressure, and performance-related issues.
• Support integrations between Cribl and enterprise platforms such as Splunk, Elastic, Kafka, Syslog, Microsoft Sentinel, AWS, Azure, and other SIEM/observability platforms.
• Write and maintain Shell/Python scripts for monitoring, health checks, log analysis, reporting, and operational automation.
• Use Regex, JSON, and JavaScript for log parsing, filtering, transformation, enrichment, and troubleshooting where required.
• Handle incident/change/problem/service-request tickets using ITSM processes.
• Maintain SOPs, runbooks, operational documentation, and knowledge articles.
• Participate in on-call/production support and major incident troubleshooting as required.
• Coordinate with infrastructure, network, security, SIEM/observability, and application teams for issue resolution.
• Coordinate with Cribl/vendor support for complex product-level issues.

Technical Support, Software Administration, Software Engineering, Technical Support, Software Administration, Software Engineering, Production Support, Administrative Skills, Identify Issues, Health Maintenance, Cribl Stream

5+ years Administration, configuration, monitoring and troubleshooting

Cribl Components

5+ years Leader Nodes, Worker Nodes, Worker Groups, Sources, Destinations, Routes, Pipelines and Packs

Log/Data Processing

5+ years Log ingestion, routing, filtering, parsing, transformation, enrichment and troubleshooting

Linux/Unix

5+ years command-line and system troubleshooting

Shell Scripting

5+ years Bash/Korn Shell scripting and operational automation

Python

5+ years Basic-to-intermediate scripting for support automation

Regex / JSON

5+ years Log parsing, filtering, data extraction and troubleshooting

JavaScript

5+ years knowledge for Cribl functions, expressions and data transformations

Networking

5+ years TCP/IP, DNS, ports, firewall, SSL/TLS and connectivity troubleshooting

SIEM / Observability

5+ years knowledge of Splunk, Elastic, Sentinel or similar platforms

ITSM

5+ years Incident, Change, Problem and Service Request management

Preferred / Good-to-Have Skills

• Hands-on experience with Cribl Stream administration and production support.
• Experience configuring and troubleshooting Sources, Destinations, Routes, Pipelines and Packs.
• Understanding of Cribl Leader and Worker architecture and Worker Group management.
• Experience with Splunk and/or Elastic Stack.
• Knowledge of Kafka, Syslog, REST APIs and HTTP-based integrations.
• Experience with AWS/Azure logging and monitoring services.
• Knowledge of log-management, SIEM, observability, and security-monitoring concepts.
• Experience troubleshooting high-volume log/data ingestion environments.
• Experience with Git/version-control concepts.
• Experience with ServiceNow or similar ITSM tools.
• Understanding of high availability, capacity management, and disaster-recovery concepts.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $78,948 - 137,063. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.