Technical Support Engineer

Technical Support Engineer should love a challenge and constantly be looking for ways to improve themselves and the company. They are driven to improve the environment and they will be expected to contribute to that goal regularly. They will look for ways to provide only the best customer service and support to our clients. When the need arises, this individual may be called upon to assist on projects as needs dictate. They will also contribute to the maintenance and enhancement of internal systems, and in some cases, customer-facing hosted and cloud environments., At Prime ITS, our team has the best intentions of the company and client in mind always. The Technical Support Engineer reports to the Technical Operations Manager but we are part of a team and believe in the future of the organization. They will provide first and second level remote and onsite support for PCs, networking equipment, servers, firewalls, and desktop software for a variety of diverse small to medium-sized organizations. The candidate should expect and not be opposed to performing a wide variety of IT support ranging from simple desktop and peripheral support to server and network issues, as dictated by client request and company workload. Candidates must also be willing to work directly with all types of clients and internal staff, from technical to the very non-technical. This position will be based in our Houston, TX headquarters.

Basic Functions:

• IT Support relating to issues with computer systems and network devices.
• Remote and onsite hardware and software Installations.
• Support for business related technologies: Windows Server, Microsoft 365, Office, Quickbooks, etc.
• Support services for virtualization technologies: VMware, and Microsoft.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution support: VPN, and Remote Desktop Gateway Services.
• Mobile device support.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

• Improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Document internal processes and procedures related to duties and responsibilities.
• Assist with projects as needs dictate and drive completion of deliverables on his/her own as needed.
• Also responsible for assisting in the maintenance of the design and integrity of the internal systems, including customer-facing hosted and cloud environments.

Do you have experience in Wireless networking?, Do you have a Bachelor’s degree?, * Professional IT Certifications, such as: MS-100, A+, Network +, Sec +.

• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Advanced Software/Hardware troubleshooting
• Experience in 365 Suite
• Network/WiFi knowledge
• Computers Warranties
• Self-motivated with the ability to work in a fast-moving environment.
• BA/BS, preferably in computer science or a related field.
• 4+ years of IT experience.
• Managed Services or IT Services experience preferred

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunities for advancement, * Competitive salary based on experience and qualifications.
• Health Paid by Company.
• Vision, and Dental.
• Great opportunity for advancement.
• Vacation & Sick time.

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We have been serving the Houston area since 1993 originally as Prime Computers and incorporated in 2012 as Prime ITS, Inc. providing IT Support including technical support, infrustructure support, and technology consulting to small and medium-sized businesses. We provide enterprise-level IT practices and solutions to the small business sector, at small business prices. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.