Technical Support Engineer

• Provide remote technical support via phone, email, and other channels.
• Troubleshoot and resolve networking, VoIP, radio communication, and system-related issues.
• Manage incidents from initial response through resolution, including escalation when necessary.
• Document troubleshooting steps, maintain knowledge base articles, and ensure accurate records.
• Collaborate with engineering, product, and cross-functional teams to improve customer support processes.
• Support operational excellence, security compliance, and continuous improvement initiatives.

Do you have experience in Windows?, Do you have a Associate’s degree?, * 3+ years of technical support experience.

• Strong knowledge of LAN/WAN, routers, firewalls, networking protocols, and VoIP.
• Familiarity with RF trunking, mobile radio technologies, Windows OS, and Microsoft Office.
• Understanding of ITIL principles and information security best practices.
• Excellent troubleshooting, communication, and multitasking abilities., * Associate degree or equivalent technical education.
• Ability to obtain required security clearance and CJIS certification.
• Authorized to work in the U.S. without sponsorship.

Preferred Certifications:

• CompTIA Network+, A+, Security+, and AI-related certifications., * How many years of hands-on technical support experience do you have supporting networking, VoIP, and IT systems?
• Can you describe your experience troubleshooting LAN/WAN networks, routers, firewalls, DNS, DHCP, and TCP/IP issues?
• Have you worked with RF trunking, two-way radio communications, or mobile radio technologies? If yes, please explain your experience.

Enterprise Solutions Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $22.00 - $24.00 per hour