Service Desk Specialist

• Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
• Deliver white-glove IT support to executives and VIP users, ensuring a high level of responsiveness and discretion
• Troubleshoot and support Windows and macOS systems in a mixed-device environment
• Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
• Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
• Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
• Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
• Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service request

Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more.

Hours: 10am -7pm (PST)

Top Skills:

• Enterprise and/or Entertainment Exp.
• 5+ Years of Exp. in Escalated Service Desk
• White-Glove/VP/Exec Support
• M365, AD/Entra ID
• Windows/Mac OS Exp. (Blended Userbase)
• iOS/Android
• ITSM (ServiceNow)
• JAMF / MDM endpoint management
• L3 Ticketing
• Audio/Visual Set up/Troubleshooting
• MFA

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.