IT Systems Support Professional

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom., Analyzes and documents business and user requirements to research, develop, and design technical solutions. Works with end users to identify and resolve technical issues through analytical problem-solving. Manages enhancement requests and determines the processes required to move identified solutions through implementation, including procurement, UGA CESS process, and implementation when applicable.

Percentage of time 45 Duties/Responsibilities

Manage direct-access and network-attached storage devices, including design, implementation, role-based access, firewall configuration, and day-to-day support. Maintain compliance with HIPAA and applicable state, local, and federal requirements. Conduct risk assessments and test data processing systems to verify operations and security controls. Identify and report departmental network devices that handle critical, sensitive, or restricted information. Modify existing software to correct errors, support new hardware, and improve performance.

Percentage of time 40 Duties/Responsibilities

Diagnose and resolve hardware, software, network, and system issues, replacing defective components as needed. Support includes Mac and PC computers as well as audiovisual equipment in classrooms and conference rooms across the Health Sciences Campus.

Percentage of time 10 Duties/Responsibilities

other duties as assigned.

Bachelor’s degree in a related field or equivalent and 5 years of professional experience, This position will demonstrate extensive knowledge in designing and configuring data storage systems in the College of Public Health. Security of same system will be a priority for this position. This position will also demonstrate extensive knowledge in providing solutions that meet various research and business needs.

Knowledge, Skills, Abilities and/or Competencies

• Demonstrated ability to plan, implement, and maintain secure storage and network environments.
• Extensive knowledge of Windows Server, Active Directory, and Microsoft administration, with experience applying information security management and IT best practices.
• Familiarity with higher education regulations and legal requirements, including FERPA and HIPAA.
• Ability to evaluate emerging technologies, server and network strategies, and software solutions; work independently and efficiently; and create detailed documentation supporting server and network environments and business needs.
• Ability to document business processes and follow established procedures.

Physical Demands

Customary IT system administrator or technical services activities. Able to lift up to 50 lbs., + Do you have professional experience working with budget or procurement processes?

• Yes

• No *

• Do you have experience providing customer support in a professional business setting?
• Yes

• No *

• How do you communicate and ultimately balance the necessity of strict adherence to data security standards and the desire and need for innovative and flexible information technology environment?

(Open Ended Question) *

• Do you have a valid Driver’s license?
• YES
• NO

Advertised Salary Commensurate with experience Posting Date 11/06/2026 Open until filled Yes Closing Date Proposed Starting Date 12/01/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.