IT Infrastructure Support Specialist

This is a contract position for an IT Infrastructure Support Specialist based in Huntsville, Alabama, supporting a global enterprise environment across corporate, manufacturing, and distribution center operations. The role offers a 12+ month engagement deploying and maintaining systems and technologies for end users while providing hands-on technical support to tier 3 IT teams.

Responsibilities

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
• Log and track tickets and time using ServiceNow ITSM solution
• Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
• Support devices including laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
• Support Windows-based operating systems and Microsoft Office applications, as well as out-of-the-box and custom-developed software packages
• Administer Active Directory and O365 for all user and end-user system objects
• Provide local hands-on support for corporate tier 3 IT teams, including problem reporting and resolution across distribution centers, corporate offices, and manufacturing facilities
• Maintain ongoing computer refreshes and setups
• Create documentation, standard work, and knowledge base articles
• Act as a local resource for Worldwide Service Desk projects
• Participate in after-hours on-call support as required

• Experience configuring and maintaining laptops and desktops in an enterprise environment
• Excellent communication and customer service skills
• Self-motivated with the ability to work independently and collaboratively
• Manual and physical dexterity required
• Ability to lift 40+ pounds of equipment
• Preferred
• Manufacturing IT support experience
• 3-5 years of experience working in an enterprise helpdesk setting
• Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment
• Knowledge of Windows 10, Windows 11, and macOS
• Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint
• 2-year technical degree or equivalent experience
• 1-3 years of experience working in an enterprise helpdesk setting

Working Conditions

• Work occurs in warehouse, office, and manufacturing environments
• Manual and physical dexterity required