Sr. Cloud Solution Architect

Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met. Drive and participate in proactive delivery management, spot resiliency and security issues, analyze problems, and provide solutions to meet customer needs. Deliver proactive and reactive support including onsite presence as needed. Provide strategic guidance to help customers modernize their platforms and prepare for AI-enabled business transformation. Evaluate customer environments and deliver data-driven recommendations that align technology investments with business objectives, operational excellence, and transformation goals. Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience. Apply lessons learned for continuous process and delivery improvement. Share and gain knowledge through communities. Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience, 4+ years of technical experience with Microsoft Teams, Exchange Online, and the Microsoft 365 collaboration platform or related cloud communications and productivity technologies. Familiarity with Microsoft 365 Copilot, Copilot Agents, and AI-powered workplace solutions. Certification in Microsoft and Cloud Technologies. Knowledge of Exchange Online, messaging, identity, security, and compliance architectures, with an understanding of how these capabilities support secure, resilient digital collaboration and AI-powered productivity experiences. Hands-on experience supporting Microsoft Teams collaboration, meetings, voice, and connectivity solutions, with proficiency in integrating Teams across the Microsoft 365 ecosystem to enable secure, resilient, and AI-powered workplace transformation. Proficiency in supporting Microsoft Teams Rooms is a plus. Experience with Microsoft 365 Copilot, Copilot Agents, and AI-powered workplace solutions, including adoption, operational best practices, governance, security, and compliance across the Microsoft 365 ecosystem. Familiarity with Microsoft 365 security, identity, compliance, and data governance capabilities, including Microsoft Entra, Microsoft Purview, and Agent 365 is a plus.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale - making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit, Specialist Team Unit, and Customer Support Unit to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

Do you have a passion for Microsoft Copilot and agentic solutions, helping customers build secure and resilient Microsoft 365 foundations that power AI transformation, while using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their platforms? Do you want to join one of Microsoft’s fastest-growing businesses? If so, we are looking for you!

Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.