Child Support Enforcement Technician II

Specifically, as a Child Support Enforcement Technician II you will:

• Completes the early intervention process by interviewing customers as well as researching and gathering any remaining relevant information and all necessary case documentation to provide ongoing child support case management services.
• Effectively manage both automated (system-selected) and manual enforcement remedies to ensure appropriate application (and/or suppression) based upon unique case and individual situations and further utilize critical thinking to determine whether any resources are available to assist families with breaking down barriers to compliance with court-ordered support obligations and financial stability in general.
• Determines and employs appropriate automated or manual enforcement remedies including but not limited to: income assignments, deductions for health insurance, liens on bank accounts, tax refund intercepts, lottery intercepts, suspension of licenses, reporting to credit bureaus, contempt citations, judgments and interstate cases.
• Utilize various systems and processes to locate information regarding the parties to support the enforcement of the child support orders.
• Meets with and communicates with clients regarding explanation of child support enforcement services, processes and requirements as well as coordinates stipulations and settlements.
• Assess, plan, monitors and evaluates cases to improve outcomes for assigned child support cases.
• Prepares cases for court hearings by organizing case files to include relevant documents for legal proceedings as well as prepare legal documents for individual cases as required.
• Performs other related duties as assigned.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You’ll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Child Support, Retirement Plan, Risk, Customer Support/Service, Service Delivery, Network Programming, Child Support, CSS (Cascading Style Sheet), Childcare, SNAP, * Experience working with interstate child support cases.

• A passion for public service and improving the lives of families through strong critical thinking skills, accuracy, and attention to detail.
• Experience with managing multiple high priority tasks in a fast-paced work environment.
• Exhibits agility in an evolving work environment.
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact.
• Experience with ACSES, CBMS, Adobe and Microsoft suite is a plus.
• Valid Driver’s License preferred., * Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience Requirement: Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $23.89 - $27.50 . We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you are expected to work 3 days at our Castro office and two days from home after fully trained. During the training period, candidates may work from the Castro office five days a week. Flexibility is required, as the number of in-person or remote days may vary depending on the training and the candidate’s needs. Employees must work within the state of Colorado on their off-site days.

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver., At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security:

Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).

Child Support Services (CSS) is currently seeking highly skilled applicants for the position of Child Support Enforcement Technician II. This posting will be used to fill multiple Child Support Enforcement Technician II positions. One of the positions will be an Intergovernmental Child Support Enforcement Technician II, working with other state child support agencies.