IT Support Technician

Resolves and closes incidents and service requests in accordance with help desk procedures and allocated

timelines

Escalates unresolved incidents and service requests within agreed timescales

Logs relevant incident and service request details in accordance with process

Communicates with users regarding incident progress

Ensures tickets are updated until issues are resolved

Complies with Health, Safety and Environment (HSE) and IT policies

Liaises with users, IT support groups, and third-party providers when necessary

Performs staging of PCs

Performs IMAC (Install, Move, Add, and Change) activities for end-user hardware, including laptops, desktops,

mobile devices, printers, desk phones, and meeting-room devices

Conducts hardware and software maintenance and support

Troubleshoots and resolves PC incidents and VIP requests

Manages centralized hardware and spare-parts stock, inventory, and surplus equipment

Provides break-fix services to nearby small sites, using shipping options such as device exchange or loaner PCs

Provides asset disposal services

Coordinates with hardware vendors for break-fix services

Images and provisions devices, and sets up and builds workstations

Updates the AMDB with hardware and software information

Manages logistics for PCs and other devices

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 4 - 7 Years, Must Have Technical/Functional Skills

Strong knowledge of desktop and laptop hardware

Very strong hands-on experience with hardware and software

Good knowledge of Windows 10, Windows 7, and Microsoft Office

Knowledge of macOS

Application and software installation and troubleshooting

Knowledge of or exposure to ticketing tools such as ServiceNow

Strong troubleshooting skills

Hardware, operating system, and software knowledge for laptops, desktops, and mobile devices

Working knowledge of supporting computer peripherals such as printers and scanners

Strong hands-on experience with hardware and software

Hardware, operating system, and software knowledge

Salary Range: $60,000-$65,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.